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87,000+ live jobsOn-site in Barcelona·Full-time·Added over a year ago
First posted a year ago, still open when we checked on 9 Oct
€32,000 - €42,000 a year
Gross, as stated in the ad.
About €2,040 - €2,570 a month after tax.
Permanent contract
Full-time.
Have the right to work in Spain
Factorial doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Gym access
Free or discounted, per the ad.
Nice to have
Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
Speak fluent English and Italian.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Passionate about technology and customer service.
Strong communication skills.
Adaptability skills, Ability to pivot strategies based on market changes, customer feedback, and internal goals.
We're looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we'd love to hear from you!
Preferred experience in B2B SaaS environment
Knowledge of the HR industry will be valuable.
Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
Hello!
At Factorial we're looking for a Product Onboarding Team Lead on site Italian Market to help us take the company to the next level. 🚀
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. (Kindly note this is not an HR Onboarding function, it is part of our Customer Experience process).
Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
Manage a team of Onboarding Specialists (6-7 people) to ensure high performance and achievement of targets.
Monitor team performance metrics and take actions to address gaps and improvements.
Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
Motivate your team and give feedback constantly.
Help create a fun, high-energy environment where people love coming to work.
Maintain consistency in hitting duration and retention targets.
Factorial is a Barcelona-based software company that provides an all-in-one human resources management platform for small and medium-sized businesses. Its cloud-based solution covers HR administration, payroll, time tracking, talent management, and expense management, helping companies digitize and automate their HR processes. Founded in 2016, Factorial has grown rapidly and now serves thousands of customers across Europe, the Americas, and Asia, with a workforce of over 800 employees.
Factorial's headquarters and main engineering hub are in Barcelona, making it a key player in Spain's vibrant tech ecosystem. The company has a strong international presence with offices in Mexico City, São Paulo, and other cities, and its workforce is highly diverse, with employees from over 30 nationalities. For international professionals, Factorial offers a dynamic, fast-paced startup culture, opportunities to work with a global team, and the chance to contribute to a product that is reshaping HR for SMBs worldwide. The company is known for its flat hierarchy, agile work environment, and commitment to employee growth.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn't know your company. Every time, you have to give it the context.
Factorial is different. Because it's inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn't the goal. Giving people back their time is.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us? Check our website!
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This role focuses on qualifying opportunities and mapping high-potential accounts for the Italian market. You will execute multichannel outreach and book product demos to drive expansion deals.
€60k - €80k
🇬🇧€32k - €53k
🇬🇧€53k - €67k
Blue Card threshold🇬🇧 🇪🇸€1k - €1k
🇬🇧 🇪🇸€30k - €40k
🇬🇧
