Provide customer service via phone and email for a financial institution. The role offers growth opportunities and language classes. Candidates must be based in Madrid or willing to relocate.
€22kHybrid in MadridNo Spanish needed
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87,000+ live jobsLuxury Automotive Expert - Spanish & English - Madrid
On-site in Madrid·Full-time·Added 1 month ago
Still open when we checked on 4 Oct
Overview
Job details
€23,600 a year
Gross, as stated in the ad.
About €1,580 a month after tax.
Full-time
Per the ad.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak native-level Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Work on-site in Madrid
No relocation package mentioned.
Skills
Nice to have
Requirements
What we're looking for
- Previous experience in customer service.
- Native or bilingual (C2) Spanish.
- Advanced level of English (minimum C1).
- Portuguese language skills are a plus.
- Customer-oriented mindset and good digital skills.
Pay & benefits
What you'll get
- Permanent contract.
- Full-time position (39 hours per week).
- Rotating schedule from Monday to Friday, between 7:50 a.m. and 8:00 p.m.
- Gross annual salary: €23,600 (language bonus included).
- Additional bonus of up to €400 gross per month for availability outside regular working hours during weekends.
- Paid initial training lasting 3 weeks, from Monday to Friday, 9:00 a.m. to 6:00 p.m.
- Training start date: ASAP.
- A stable role within a global, people-centered company.
The role
Foundever is expanding and we are looking for Customer Service Agents to join an exciting automotive project, based at our Madrid offices.
What you'll do
- Provide multi-channel customer support.
- Handle customer inquiries, requests, and incidents efficiently.
- Deliver an excellent customer experience in line with brand standards.
Work location
- On-site position at our Madrid offices: Paseo Imperial 14, 28005 Madrid.
Start date
- ASAP.
At Foundever, we invest in you
We support your professional and personal development through a comprehensive well‑being approach:
- Move Well: workout routines and healthy habits
- Eat Well: nutritional content and practical guides
- Live Well: work‑life balance, mindfulness, and stress management
- Do Well: social impact initiatives and volunteering
Create your best moments. Join #FoundeverLife.
About Foundever
Foundever is a global leader in customer experience (CX) and business process outsourcing (BPO), providing customer service, sales, and technical support solutions to a wide range of industries. With a workforce of over 100,000 employees across more than 45 countries, the company operates contact centers and digital transformation services for major brands worldwide. Its global headquarters is in Miami, USA, and it is one of the largest CX providers in the world.
In Spain, Foundever has a significant presence with multiple delivery centers in cities such as Madrid, Málaga, Sevilla, and Barcelona. The company is known for its multilingual and multicultural work environment, frequently hiring international professionals for roles supporting various European markets, including German, French, Italian, Dutch, and Portuguese. For international hires, Foundever offers opportunities to work in a dynamic, fast-paced environment with career growth in customer service, sales, AI, and technology, making it an attractive option for those looking to relocate to Spain.
- Industry
- BPO
- Founded
- 2021
- Employees
- 100,000+
- Headquarters
- Miami, USA
- In Spain
- Madrid, Málaga, Sevilla and 1 more
- Website
- foundever.com
Good to know if you are moving
- Foundever has multiple offices in Spain, including Madrid, Málaga, Sevilla, and Barcelona, offering a variety of locations for relocation.
- The company frequently hires for multilingual roles (German, French, Italian, Dutch, Portuguese), making it a good fit for international professionals with language skills.
- Many positions offer hybrid work models, providing flexibility for employees.
- Foundever provides opportunities for career growth in customer service, sales, AI, and technology, with roles ranging from entry-level agents to senior technical leads.
- The company is a global leader in CX, offering a stable and well-established work environment for international hires.
In their own words
Additional information
The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.
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