Call Center Agent

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)
• Mental Health Support: 24/7 access to professional and confidential psychological assistance.

• Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times.
• Provide guests with complete and accurate information on hotel facilities, rates, and available services.
• Keep accurate records of communication and update the reservation system as required.
• Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled.
• Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience.

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons' first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor - a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

A Call Center Agent will be the first point of contact for many of our guests, you will embody our brand's warmth, professionalism, and commitment to excellence. The ideal candidate will handle inquiries, reservations, and guest requests with efficiency, accuracy, and a genuine passion for creating exceptional experiences.

What you will do