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Call Center Team Leader (English Speaking)

On-site in Madrid·Full-time·Added yesterday (last checked 31 Oct)

Teleperformance Spain

151 open roles

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Our summary

Salary: €20,279 a year
About €1,450 a month after tax.
Hours: Split day (jornada partida) · Includes weekends
Work mode: On-site, Madrid
Contract: Permanent, full-time hours
English: Required

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

ENGLISH minimum B2 is ESSENTIAL. Training, systems, and customer interaction are in English.
Minimum 6 months of experience as a coordinator in a call center is ESSENTIAL.
Medium/high knowledge of Google Sheets (Google spreadsheet) and Excel.
Handling of CRM and specific coordination tools.
Leadership oriented towards results and continuous improvement.
Assertive communication, clear and adapted to different profiles.
Ability to manage conflicts, mediate, and resolve team incidents.
Organization, prioritization, and time management.
Attention to detail and rigor in process monitoring.
Ability for decision-making, with decisiveness and resolution.
Skill to provide constructive feedback and conduct coaching sessions.
Ability to motivate the team and foster collaborative work.
Analytical and synthesis skills.

Pay & benefits

What you'll get

Full-time employment. 39 hours per week from Monday to Sunday, with 2 weekends off per month.
Initial contract of 6 months (extendable to an indefinite contract).
Availability to start in early December 2026.
Schedules and shifts. We need 3 Team Leaders. 1 on the morning shift from 8:00 to 16:00. 1 on the afternoon shift from 16:00 to 24:00 and 1 on a split shift with 1h of 10:00 - 19:00 (preferred) or 9:00-18:00.
Salary according to the Contact Center collective agreement for this position + language bonus: €20,278.67 gross/year (€1,689.89 gross/month) + night shift and transport allowance for the afternoon shift.
Opportunity to be part of an international company.

The role

TP Spain, certified as a Great Place to Work, offers you the opportunity to join us as a TEAM LEADER within the leading digital marketplace for buying and selling fashion and second-hand items between individuals.

What you'll do

Compliance with methodology and support in project management
Control of the Onboarding/Welcome phase for agents.
Management of attendance, permits, and vacations
Monitoring of agents for quality follow-up.
Motivation and support of the team.
Management and resolution of issues.
Detection of training needs within the team.
Measurement of quantitative and qualitative variables associated with the position.
Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
Training of agents in procedures, tools, and Campaign scripts.
Administrative management and report preparation.

How you'll work

On-site work at our Madrid center (CL Alcalá 265).

About Teleperformance Spain

Teleperformance is a global leader in customer experience management and business process outsourcing (BPO), providing digital integrated business services to major corporations worldwide. With over 410,000 employees across more than 80 countries, the company operates contact centers, AI-driven customer support, and specialized sales and technical services for clients in sectors like technology, finance, travel, and healthcare. Its Spain operations are a key hub for multilingual talent, supporting major global brands such as Google, Booking.com, and other digital platforms.

In Spain, Teleperformance has a significant presence with offices in Barcelona, Madrid, and other cities, employing thousands of people in multilingual roles. The work culture is fast-paced, client-focused, and highly international, with teams collaborating across languages and time zones. For international professionals, Teleperformance Spain offers a gateway to the Spanish job market, with roles often requiring native-level fluency in languages like German, Swedish, Dutch, Italian, Greek, or Arabic, making it a top destination for multilingual talent seeking to relocate to Spain.

Industry: BPO
Founded: 1978
Employees: 100,000+
Headquarters: Paris, France
In Spain: Barcelona, Madrid, Salamanca and 3 more

Good to know if you are moving

Teleperformance Spain hires heavily for multilingual roles, making it a common entry point for international professionals relocating to Spain.
Many positions are based in Barcelona, a major European tech and multicultural hub, offering a vibrant lifestyle and strong expat community.
The company offers remote work options for some roles, such as the Spanish Biotechnical Presales Consultant position, which is remote from Spain.
Roles often include training and career development programs, with opportunities to grow into team leader or management positions.
Fluency in languages like German, Swedish, Dutch, Greek, or Arabic is highly valued, and these roles often come with competitive relocation support.

In their own words

Additional information

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or any other differences.

All open roles at Teleperformance Spain