Call Center 24x7

• 💼 Joining a project specialized in fraud prevention.
• 💰 Salary of €17,500 gross per year.
• 🏢 On-site work in Madrid, Manoteras area.
• 📈 Opportunity to acquire experience in the banking and financial security sector.
• 🤝 Professional environment and teamwork.

📩 Interested?

If you have experience in telephone customer service, availability to work in 24x7 shifts, and are looking for an opportunity in Madrid, we want to meet you!

Apply and participate in our selection process.

KRELL Consulting

📞 N1 Fraud Agent | Call Center 24x7 | Madrid – On-site

At KRELL Consulting, we are looking to hire an N1 Fraud Agent – Call Center for a project specialized in banking fraud prevention and security in card transactions.

We are looking for people with experience in telephone customer service, good communication skills, and the ability to manage incidents in an agile and professional manner.

💻 Main functions

• 📞 Handle customer calls related to possible fraudulent transactions.
• 🔍 Manage and analyze fraud alerts in bank card transactions.
• 💳 Verify suspicious transactions and validate information with customers.
• 🛡️ Apply established protocols to prevent fraud and minimize risks.
• 📋 Record and manage incidents following internal procedures.
• 🤝 Offer close, professional, and high-quality customer service.

📌 Position conditions

• 📍 Location: Madrid, Manoteras area.
• 🏢 Modality: 100% on-site at the client's offices.
• 💰 Salary: €17,500 gross per year. (Includes all shift work and night shifts)
• 🕒 Schedule: Call Center with 24x7 rotating shifts (mornings, afternoons, nights, weekends, and holidays).
• 🚀 Start date: Immediate.
• 🎓 Education: Vocational Training (FP) in Administration or similar.
• WE ARE LOOKING FOR 3 PROFILES
• EXPERIENCE IN FINANCIAL ENVIRONMENTS AND FRAUD IS ESSENTIAL (if you have it, please indicate it in your CV)