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Call Center Coordinator with English

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 5 Nov)

Agency

Grupo Crit

807 open roles

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Our summary

Hours: Fixed shift
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
English: Required

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

ENGLISH is ESSENTIAL, minimum B2. Training, systems, and interaction with the client are in English.
ESSENTIAL Minimum of 6 months of experience as a coordinator in a call center.
Medium/high knowledge of Google Sheets and Excel.
Proficiency in CRM and specific coordination tools.
Leadership oriented towards results and continuous improvement.
Assertive, clear communication adapted to different profiles.
Ability to manage conflicts, mediate, and resolve team incidents.
Organization, prioritization, and time management.
Attention to detail and rigor in process monitoring.
Decision-making ability, with decisiveness and resolution.
Skill in providing constructive feedback and conducting coaching sessions.
Ability to motivate the team and foster collaborative work.
Analytical and synthesis skills.

Why apply? Because you will be part of an international project in constant growth, where you can develop your professional career within the customer service sector. You will receive training from the start, you will have opportunities for internal growth, and you will work in an environment that bets on people's development.

At Grupo CRIT, we want to meet you. Apply and take the next step in your professional career!

Pay & benefits

What you'll get

Initial 6-month contract (extendable to permanent)
Salary according to the Contact Center Collective Agreement + language bonus + night shift and transport bonus for the afternoon shift.
39-hour work week from Monday to Sunday, with breaks established by law. Two weekends off per month.
Possibility to choose between:
Morning shift: 08:00 to 16:00.
Afternoon shift: 16:00 to 24:00.
On-site work in Madrid, Calle Alcalá area.
Possibility of a hybrid modality once adaptation to the position has been consolidated.
Professional development and internal promotion program.
Joining an international company with a dynamic and multicultural environment.

The role

Are you passionate about helping people and offering quality solutions? Would you like to be part of an international project within a major, rapidly growing digital company?

At Grupo CRIT we are selecting a Call Center Coordinator with English to join an important user service department of a renowned company in the digital sector.

We are looking for people with a vocation for service, excellent communication skills, and customer orientation. If you enjoy resolving incidents, helping users, and working in dynamic environments, we want to meet you!

You will work managing customer inquiries through different communication channels, guaranteeing an excellent experience and offering effective solutions in every interaction.

What you'll do

Compliance with methodology and support in project management
Control of the Onboarding/Welcome phase for agents.
Management of attendance, permits, and vacations
Monitoring of agents for quality follow-up.
Motivation and support of the team.
Management and resolution of issues.
Detection of training needs within the team.
Measurement of quantitative and qualitative variables associated with the position.
Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
Training of agents in procedures, tools, and Campaign scripts.
Administrative management and report preparation.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.