Front Desk Intern - Four Seasons Resort Mallorca at Formentor (Season 2027)

What you bring

• Strong Communication Skills: Ability to communicate professionally and confidently with guests and team members in a luxury hospitality environment.
• Customer Service Orientation: Genuine passion for hospitality and creating memorable guest experiences through attentive and personalized service.
• Interpersonal Skills: Ability to build positive relationships with guests and colleagues while demonstrating warmth, empathy, and professionalism.
• Attention to Detail: Strong focus on accuracy when handling guest information, reservations, and administrative tasks.
• Willingness to Learn: Eagerness to develop knowledge of Front Office operations, guest service standards, and hotel systems.
• Problem-Solving Skills: Ability to remain calm and resourceful when assisting with guest requests and operational challenges.
• Time Management Skills: Ability to organize tasks efficiently, manage priorities, and perform effectively in a fast-paced environment.
• Team Player Attitude: Ability to collaborate with colleagues across departments and contribute positively to team objectives.
• Computer Literacy: Familiarity with Microsoft Office Suite and willingness to learn hospitality systems such as Opera and other guest service platforms.
• Adaptability and Flexibility: Comfortable working in a dynamic environment and adapting to changing operational needs.

• Education in Hospitality or Tourism: Currently pursuing a degree, diploma, or vocational studies in Hospitality Management, Tourism, Business Administration, or a related field.

Degree: Currently enrolled in Hospitality, Tourism, Business Administration, or a related field.

Languages: Fluency in both written and spoken English and Spanish.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of shared accommodation (at a reduced cost) and free transportation to work.
• Mental Health Support: 24/7 access to professional and confidential psychological assistance.

• Legal authorization to complete an internship in Spain.

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons' first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor - a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role

The Front Desk Intern supports the Front Office team in delivering exceptional service and creating memorable experiences for guests. This position provides hands-on exposure to luxury hospitality operations while assisting with daily front desk activities, guest interactions, administrative tasks, and check-in/check-out procedures. Under the guidance of Front Office professionals, the Intern will develop a strong understanding of guest service standards, hotel systems, and operational processes while contributing to a seamless and personalized guest experience.

What you will do

• Assist the Front Desk team with guest arrivals and departures, ensuring a warm, professional, and courteous welcome.
• Support the check-in and check-out process while learning hotel procedures and standards.
• Respond to guest inquiries in person and over the phone, providing accurate information regarding hotel facilities, services, and events.
• Assist with room assignments, guest preferences, and reservation-related requests under supervision.
• Support daily administrative tasks, including filing, updating guest profiles, and preparing operational reports.
• Coordinate with other hotel departments to ensure guest requests are handled efficiently.
• Learn and utilize hotel systems, including Property Management Systems and guest service platforms.
• Assist in handling guest concerns and special requests, escalating issues when necessary.
• Maintain guest confidentiality and ensure compliance with hotel policies and procedures.
• Contribute to creating positive first and last impressions for all guests.

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).