Guest Experience Intern

• Education: High school education or equivalent experience.
• Service Passion: Genuine enthusiasm for hospitality and delivering personalized guest experiences.
• Guest-Centric Mindset: Ability to anticipate needs and tailor services to create memorable stays.
• Communication Skills: Strong interpersonal and communication skills with a professional and approachable attitude.
• Attention to Detail: Ability to notice guest preferences and ensure consistency in service delivery.
• Teamwork: Collaborative approach and willingness to support different departments.
• Problem-Solving Skills: Ability to handle guest interactions calmly and effectively.
• Languages: Reading, writing, and oral proficiency in English and Spanish; additional languages are an asset.
• Flexibility: Willingness to work rotating shifts, including weekends and holidays.
• Legal Requirement: Authorization to work in Spain.

Degree: Currently enrolled in Hospitality, Tourism, Business Administration, or a related field.

Languages: Fluency in both written and spoken English and Spanish.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).
• Mental Health Support: 24/7 access to professional and confidential psychological assistance.

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons' first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor - a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

The Guest Experience Intern supports the Guest Experience and Front Office teams in delivering personalized, memorable, and seamless experiences throughout the guest journey. This internship offers hands-on exposure to guest engagement, service personalization, and cross-department collaboration, focusing on anticipating guest needs and enhancing satisfaction at every touchpoint.

The Guest Experience Intern plays an active role in upholding the hotel's service standards while developing a strong foundation in luxury hospitality and guest experience management.

• Welcome and engage guests in a warm, professional, and proactive manner, ensuring they feel valued from arrival to departure.
• Support the creation of personalized guest experiences by identifying preferences, special occasions, and individual needs.
• Assist guests with inquiries related to hotel services, facilities, operating hours, in-house events, and key personnel.
• Provide recommendations and information about the city, local attractions, restaurants, and cultural experiences.
• Respond to guest requests and feedback in a timely and professional way, escalating or supporting service recovery when needed.
• Collaborate with Front Office, Concierge, Guest Services, Housekeeping, and F&B teams to ensure seamless service delivery.
• Support reservations, special requests, and coordination of guest experiences and amenities when required.
• Maintain a visible presence in the lobby, greeting guests and offering assistance proactively.
• Assist with administrative and operational Guest Experience tasks as needed.

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).