Outlet Senior Manager

You have previous experience as an Outlet Manager or Assistant F\&B Manager in a luxury resort or fine-dining environment and bring strong leadership and organizational skills, with the ability to effectively manage multiple venues simultaneously. You demonstrate excellent communication and interpersonal abilities, supported by a guest-centric mindset and a strong understanding of luxury service standards. You possess solid financial acumen, including experience with budgeting and cost control, along with a thorough knowledge of F\&B operations, service procedures, and HACCP guidelines. You are proficient in MS Office and POS systems and communicate fluently in English, while additional languages are considered an advantage.

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team.

Food and Beverage: Outlet Senior Manager

Locations: Spain: Mallorca

At Sani/Ikos Group, the F\&B department is about more than just serving food; it's about creating unforgettable gastronomical experiences. From anticipating guests' preferences to suggesting exquisite culinary delights, every interaction is a chance to make each meal memorable.

Our F\&B Team focuses on the finest details and ensures a seamless flow of service, taking pride in the smiles of satisfaction we witness every day.

• Oversee all aspects of outlet operations, ensuring seamless coordination and consistency in service delivery.
• Maintain a strong floor presence to lead by example, supporting service during key operational hours.
• Ensure full compliance with brand standards, HACCP, and all health, safety, and hygiene requirements.
• Collaborate closely with the Culinary and Bars teams to guarantee an integrated guest experience.
• Oversee equipment condition and functionality within the outlet, ensuring timely reporting of issues and submitting purchase or maintenance requests through the ERP system in line with group procedures.
• Manage the outlet's P\&L, budgets, and forecasts to achieve or exceed financial targets.
• Implement cost-control and upselling strategies to optimize profitability.
• Track and analyze key business metrics, identifying opportunities for improvement in revenue, labor, and guest satisfaction.
• Promote and monitor energy and water efficiency practices within the outlet, ensuring responsible resource use and alignment with sustainability standards.
• Ensure a welcoming and memorable guest experience that reflects the resort's service philosophy.
• Proactively monitor guest feedback, implement action plans, and drive service recovery when required.
• Maintain high visibility during service to engage with guests and support the team in real time.
• Collaborate closely with the Head and Deputy Head of F\&B, ensuring alignment on divisional goals and standards.
• Facilitate daily briefings, pre-service meetings, and clear communication within the outlet team.
• Support cross-departmental coordination for events, promotions, and special operations.
• Lead guest incident handling within the outlet, ensuring professional communication, service recovery, and accurate documentation.
• Support emergency procedures within the outlet by ensuring staff readiness, adherence to safety protocols, and coordinated response with relevant departments.
• Identify and mitigate operational risks by monitoring safety, equipment, and workflow issues, escalating promptly to F\&B leadership when required.
• Full accountability for the outlet's operational, financial, and team performance.
• Responsible for creating a motivated, returning team and ensuring consistent service standards each season.
• Accountable for achieving the outlet's KPIs and upholding brand and divisional goals.

Duration: Permanent Contract