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Ops Lead Europe – European HUB

Hybrid in Boadilla del Monte·Added yesterday (last checked 28 Oct)

Getnet

14 open roles

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Our summary

Work mode
Hybrid, Boadilla del Monte
English
Required
Experience
7+ years
Education
University degree
Benefits
Private health insurance, life insurance, meal vouchers, gym access

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Skills

Requirements

What we're looking for

We are in search of an Ops Lead Europe - European HUB to join our team in Europe, with the following qualifications and background:

Professional Experience

  • Minimum 7 years of experience in acquiring, payments, operations, consulting or corporate client management roles. (Required)

  • Strong experience in the European acquiring ecosystem, including cross-border environments. (Required)

  • Experience working cross-functionally with business, product and technology teams. (Required)

  • Experience with international card schemes such as Visa and Mastercard and understanding of the PSD2 regulatory framework. (Required)

  • University degree in Business Administration, Engineering, Telecommunications, Computer Science or a related field. (Required)

Languages

  • Fluent English, with the ability to interact professionally with international clients and European stakeholders. (Required)

Hard Skills

  • European acquiring and cross-border operational models. (Required)

  • Core payment processes, including authorization, clearing, settlement, fraud management and chargebacks. (Required)

  • International card schemes, including Visa and Mastercard, and the PSD2 regulatory framework. (Required)

  • Operational model design and scalability. (Required)

  • Service monitoring indicators and KPIs. (Required)

Soft Skills

  • Strong cross-functional coordination capability. (Required)

  • Client-oriented mindset. (Required)

  • Analytical and structured approach. (Required)

  • Autonomous and proactive profile. (Required)

Nice to have

  • Experience in operating model design or transformation initiatives. (Preferred)

  • Specific training related to payments or operational management. (Preferred)

  • Ability to drive operational improvements across complex, multi-country environments. (Preferred)

Pay & benefits

What you'll get

By joining our team, you will enjoy multiple benefits, such as:

  • We care for your well-being, so you will have health insurance, life insurance, dental insurance, annual health care and access to Wellhub.

  • We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.

  • We aim to boost your growth with access to self-development programs.

  • We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.

  • Getnet Europe is part of Santander Group, one of the world's leading financial groups, with a presence in more than 22 countries.

The role

Ops Lead Europe - European HUB

Country: Spain

What you'll do

As an Ops Lead Europe - European HUB, these will be some of the key activities in your day-to-day role:

  • Partner with European HUB commercial teams by providing operational and technical consulting support for European clients.

  • Assess operational feasibility for multi-country clients and contribute to pre-sales processes when required.

  • Design and implement end-to-end operational models covering onboarding, configuration, reporting, support and escalation frameworks.

  • Standardize cross-border operational processes and define service monitoring indicators and KPIs.

  • Coordinate with existing Getnet Europe operational teams to maximize the use of current systems, tools and procedures.

  • Drive operational efficiency and scalability by identifying and avoiding unnecessary duplication across European operations.

  • Oversee the correct configuration of European clients across platforms and act as a reference point for complex multi-country cases.

  • Contribute to the definition and evolution of new products by ensuring operational readiness, efficiency, resilience and regulatory compliance.

Hiring process

If you're interested and meet the requirements, apply now or share this opportunity with someone who might be looking for it.

About Getnet

Getnet is a fintech company specializing in payment processing and merchant services, offering a range of solutions including card payment acceptance, digital payments, and value-added services for businesses. As a subsidiary of Banco Santander, Getnet operates across multiple countries in Latin America and Europe, providing payment technology and financial services to merchants of all sizes. The company is part of the broader financial services ecosystem, focusing on enabling seamless transactions and supporting the digital transformation of commerce.

In Spain, Getnet has established a significant presence with its office in Madrid, which serves as a hub for its operations in the region. The company is actively expanding its team in Spain, with roles spanning engineering, data, IT operations, and business functions, making it an attractive destination for international professionals looking to work in the fintech sector. Getnet's culture emphasizes innovation, digital transformation, and collaboration, and as part of the Santander group, it offers the stability of a large financial institution while maintaining the agility of a tech-focused company.

Industry
Fintech
Founded
2017
Employees
5,000–10,000
Headquarters
Madrid, Spain
In Spain
Madrid

Good to know if you are moving

  • Getnet is a subsidiary of Banco Santander, one of the largest banks in the world, providing financial stability and global opportunities.
  • The company has a strong focus on digital transformation and innovation, offering roles in cutting-edge areas like AI, machine learning, and data architecture.
  • Working in Madrid offers a vibrant lifestyle and a growing tech ecosystem, with Getnet's office located in the heart of the city.
  • Getnet supports professional development and offers a multicultural environment, with teams across Europe and Latin America.
  • The company is expanding its Spain operations, creating new opportunities for international talent in fintech and technology.

In their own words

About the company & team

Getnet Europe is the European hub of Getnet, driving the company's expansion across Europe and connecting Iberia with global payment ecosystems. Getnet is the leading fintech provider of payment solutions in Latin America and Iberia. We offer robust, omnichannel solutions that cater to the unique needs of our customers, integrating seamlessly with existing ecosystems while delivering powerful proprietary capabilities.
Our comprehensive suite of services includes payment gateway, in-store and e-commerce acquiring, processing, fraud prevention, financial services and value-added solutions tailored to industries such as retail, food & beverage, health & beauty, hospitality and travel.
In 2025, Getnet processed over €238 billion across 10.5 billion transactions, serving 1.2 million clients. The company ranks as the largest acquirer in Latin America and among the top 10 globally. Getnet operates across Brazil (as an e-commerce leader), Mexico, Chile, Argentina, Uruguay, Colombia, Spain, and Portugal.
Getnet is built to serve merchants, ISVs, PayFacs, orchestrators, platforms, and the next generation of commerce enablers, connecting technologies and markets through a unified, omnichannel payment experience that boosts performance and drives growth.

If you want to shape the future of financial solutions, this is the place!
At Getnet, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.
Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you'll have the space to focus, collaborate, and perform at your best.
Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

Additional information

Getnet Europe is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

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