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Customer Service Telephone Agent with Valencian

Hybrid in Barcelona·Part-time·Added yesterday (last checked 1 Nov)

Agency

Adecco España

3344 open roles

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Our summary

Salary: €1 - €10 an hour
Hours: Rotating shifts
Work mode: Hybrid, Barcelona
Contract: Permanent, part-time hours
Languages: Catalan
Education: Compulsory secondary education (ESO)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

What we're looking for

ESSENTIAL Bilingual level Spanish + Valencian.

Experience in customer service, preferably in the contact center sector.

Computer skills and typing speed.

Secondary education level (ESO, Bachillerato, or equivalent).

Good level of oral and written communication.

Pay & benefits

What you'll get

39-hour contract.

Shifts: morning from 8:00 to 16:00 and afternoon from 15:00 to 23:00.

Work from Monday to Sunday with two weekends off per month.

Holidays are worked on a rotating basis (with a holiday bonus and compensatory day according to the collective agreement). The holidays that are NOT worked are December 25th, January 1st, and January 6th.

Contact center collective agreement salary for the specialist Teleoperator category. 9.72€/h

Company contract for 3 months + permanent.

16 days of training, remunerated with 350€ once joined, in the first paycheck.

The role

From the Adecco group, we are looking for Customer Service Agents with Valencian (Native or C2).

What you'll do

- Comprehensive service through calls, email, WhatsApp, and social media, responding to customer needs according to established procedures, standards, and quality objectives.

- Effective service and resolution of incidents, inquiries, and doubts related to the entire purchasing process.

- Compliance with company policies and regulations.

- Performance of administrative tasks derived from the management of customer interactions.

How you'll work

Hybrid work in Barcelona.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.