Customer Service Agent - Catalan & English - Night Shift

🎯 Contract: Initial contract of 3 months and subsequently a permanent contract (stable service).

💰 Salary: per contact center agreement - €17,139.58 gross/year (€1,428.30 gross/month) + language bonus (€130.95/month) + night shift bonus.

Training: 16 days, paid with €350 once onboarded, in the first paycheck.    

🏆 Extras: Being part of a solid and stable work team, with a dynamic, collaborative environment and a team that will support you from day one.

Remote work. (We send the computer, monitor, headset, and mouse to your home).

🚀 Opportunities for growth within the company

📢 We are looking for a CUSTOMER SERVICE AGENT (M/F/X) FOR THE NIGHT SHIFT WITH CATALAN+ENGLISH! 📢

We are looking for Multilingual Customer Service Agents to work for one of Europe's leading taxi applications and number 1 in Spain.

Do you have experience in customer service and do you master Spanish, Catalan, and English? This could be your opportunity!

We are looking to hire customer service agents to offer support to users, managing inquiries and incidents related to their accounts, bookings, and trips. You will work in a digital environment, providing multi-channel service and using three languages.

✔️ Multi-channel service (voice, email, chat): Resolution of inquiries related to app user account information, their booked appointments, and any billing information they may need. 

✔️ Management of critical aspects: Prioritization and resolution of high-urgency inquiries, following specific protocols to guarantee an immediate response.  

✔️ Management of travel incidents: Review and resolution of trip issues (cancellations, delays, fare discrepancies, incorrect routes, vehicle problems, etc.), following established procedures.

✔️ Basic technical app support: Assistance with access issues, verification, payment methods, updates, application errors, or profile configuration.

✔️ Management of claims and compensation: Evaluation of cases, application of internal policies, and issuance of compensation where appropriate. 

✔️ Case registration and documentation: Accurate updating of each interaction in internal tools, ensuring traceability, data quality, and compliance with operational standards.

📅 Schedule: Fixed shifts in the Night shift (0:00-08:00). NOTE: The first month will be daytime hours (schedule to be specified).

Working day: A 39-hour weekly schedule from Monday to Sunday with 2 weekends off per month as per the agreement. (Two weeks you work Monday to Friday and have Saturday and Sunday off, and when working Saturday and Sunday, you have two days off during the week).