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Partner Support Specialist

Hybrid in Madrid·Full-time·Added 5 days ago (last checked 1 Nov)

Agency

Gi Group España

493 open roles

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Our summary

Hours: Monday to Friday
Payments: 12 salary payments a year
Work mode: Hybrid, Madrid
Contract: Full-time
English: Required
Other languages: German, French
Experience: 2+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

2-3 years of experience in similar roles.
Bilingual level in German/French and a high level of English.
A decisive and autonomous profile, with initiative, organization, and attention to detail. Orientation towards quality and results, with the ability to prioritize tasks and meet deadlines under pressure.
Problem-solving and analytical capacity, offering practical solutions to complex situations.
Patience and professionalism in the management of difficult cases and clients.
Digital competencies and technological ease, with the ability to quickly learn tools such as Zendesk, Pipedrive, and USC Backend.
Teamwork, collaborating effectively with different departments and professionals.

Pay & benefits

What you'll get

Contract type: 6-month temporary contract with prorated payments.
Full-time: 40 hours per week, Monday to Friday
Modality: Hybrid
Location: Madrid Capital
Salary: According to the collective agreement

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

The role

At Gi Group, we are looking for a PARTNER SUPPORT SPECIALIST for a major company dedicated to the marketing, advisory, and intermediation of services and products for leisure.

What you'll do

Onboarding and Offboarding management: being responsible for the processes of partner incorporation and departure, as well as the configuration of new locations or centers.
Partner support: being the first point of contact for complex or high-level inquiries and incidents.
Profile management: ensuring that partner profile information is correct, clear, and up to date.
Financial and accounting support: managing all inquiries related to financial and accounting matters presented by partners.
Achievement of objectives: meeting key performance indicators (KPI) and service level agreements (SLA).
Process improvement: collaborating closely with the training and knowledge management specialist to improve processes and reduce the number of contacts partners need to make to resolve their inquiries.
Contract and payment management: being the person responsible for contractual changes, changes of ownership or merchant change, and incidents related to pending or unreceived payments.
Complex contract management: being responsible for tasks related to contracts, such as their drafting, updating, and negotiation.
Escalation management: acting as an internal point of reference to resolve contractual issues that require special attention.
Documentation: proactively maintaining and updating the standard texts and knowledge materials used by the team.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.