Technical Support & Training Coordinator
This role involves providing software helpdesk support and training for pharmaceutical management tools. It offers a long-term development plan and initial training in Barcelona.
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This job advert was originally written in Spanish.
Training as a Technician in Pharmacy and Parapharmacy or equivalent qualification.
Previous experience working in the pharmaceutical sector and knowledge of the usual operations of a pharmacy office.
Experience and proficiency in the Farmatic pharmaceutical management program.
Level of Basque that allows for professional interaction with users and clients.
Availability to travel within the Basque Country when the service requires it (driver's license required).
Availability to work full-time and participate in on-call shifts during the week and on weekends.
Communication skills, service orientation, organization, and incident resolution skills.
A responsible, adaptable profile with ease in integrating into different teams and work environments.
A stable project within a company specialized in solutions for the pharmaceutical sector.
Continuous training to expand and update your technical and functional knowledge.
Opportunities for growth and professional development.
A collaborative, dynamic work environment oriented toward continuous learning.
Competitive remuneration, to be agreed upon according to experience and professional career.
We are looking to hire a Pharmacy Technician with experience in a pharmacy office and knowledge of the Farmatic program, to provide support and guidance to pharmacies in the Basque Country. The person will be a fundamental point of support for software users, helping to resolve queries, incidents, and operational needs both remotely and in person.
You will attend to and provide telephone support to users of the Farmatic program in their daily activity.
You will resolve functional queries and incidents using remote support tools.
You will carry out in-person visits to pharmacy offices when the situation requires an on-site intervention.
You will accompany users in the use of the tool, offering guidance and support to ensure correct operation.
You will work in coordination with different pharmacies in the territory, adapting to their specific processes and needs.
You will contribute to maintaining a close, agile, and high-quality service, ensuring an excellent experience for the user pharmacies.
Full-time with a split shift, with an area of operation in the Basque Country and preferred residence in the province of Guipúzcoa.
Glintt is a company operating in the healthcare sector, currently hiring for a broad range of technology and consulting roles. Its open positions span AI and machine learning engineering, backend development, enterprise and solutions architecture, and healthcare-specific consulting such as hospital pharmacy consultancy and healthcare account management.
The roles listed on its careers page include Portuguese-language titles and locations such as Coimbra and Lisbon, indicating activity on the Iberian Peninsula. However, the available sources do not provide verified details about a Spanish office presence, work culture, or support for international hires, so candidates should confirm these specifics directly with the company.
We are a company specialized in technological solutions for the pharmaceutical sector, committed to offering a quality service to pharmacy offices and helping them optimize their daily activity. We believe in knowledge, closeness, and teamwork as fundamental pillars to continue growing alongside our clients and professionals.
This is our commitment! Discover more about the Global Culture | Glintt Global.
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