OT Technician

Permanent contract, full-time.

Professional development provided by the company.

Mission

Manage the demand for services and products requested from the Organization and Technology department. Following the guidelines of their direct supervisor, current regulations, procedures, and Grupo ASV values, in order to achieve the strategic objectives set by the entity, and to guarantee the growth and consolidation of Grupo ASV in order to be a benchmark in customer satisfaction.

At Grupo ASV, we believe in internal talent and in opportunities to continue growing together. If technology motivates you, you enjoy solving problems, and you want to contribute to improving the day-to-day lives of our professionals, this could be your opportunity!

• User support and incidents: Attend to ICT inquiries and incidents, prioritize requests, and perform follow-up using ITSM tools, either in person or remotely.

• ICT equipment and assets: Prepare and configure equipment and mobile devices; perform maintenance and replacement of components, and manage inventory and stock.

• Systems, networks, and communications: Provide support for Windows client/server, Active Directory and Entra ID, LAN/Wi-Fi networks, TCP/IP, DNS, DHCP, VPN, and IP telephony.

• Applications and providers: Resolve Microsoft 365 incidents (Outlook, Teams, OneDrive, SharePoint, and Office) and coordinate the necessary actions with technological providers.