Customer Service Incident Manager

• Meeting metrics and objectives.
  
  What do we offer at Bunzl?
  
  - A good work environment and constant support from the team and middle management.
  - A company committed to equality, diversity, and inclusion.
  - Free fresh fruit twice a week at the office.
  - Special discounts on Bunzl group products.
  - A club offering deals and discounts on major brands.
  - Flexible compensation through Cobee (meal vouchers, transportation, childcare, and health insurance).
  - Physiotherapy sessions at the workplace subsidized by the company.
  - A workforce with more than 90% permanent contracts.
  - 30 calendar days of vacation per year.
  - Fixed working hours from 8 a.m. to 5 p.m., Monday to Friday.
  
  What are we looking for?
  
  - Experience: at least 2 years in a similar position.
  - Experience in customer service and support.
  - Intermediate vocational training in administration and finance, administrative management, or similar.
  - Intermediate Excel skills.
  - Desirable specialization in customer service and/or customer experience.
  - Commitment and motivation.
  
  We are waiting for you!

Would you like to join our Customer Service team?

Do you have experience as an Incident Manager?

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Bunzl is a leading multinational company in its sector, present in 32 countries and with more than 27,000 professionals globally.

Within this group, at Bunzl Distribution Spain we drive the growth of businesses through essential solutions for their day-to-day operations, ranging from cleaning and protection products to equipment that enhances their innovation and efficiency, always with quality and trusted service.

We firmly believe in the value of people and in the importance of building solid and lasting relationships. This is reflected in a stable workforce—with more than 95% permanent contracts—and in a diverse, inclusive work environment focused on professional development.
Our claim, Unlimited Potential, defines our way of working: with purpose, driving people's growth and generating impact. Additionally, we hold the Great Place to Work 2025 certification and are guided by values such as excellence, transparency, social responsibility, and trust.

We are currently looking for a Customer Service Manager to join our team at our Sant Boi de Llobregat center.

• Resolving received incidents.

• Establishing improvement processes to minimize the recurrence of incidents.

• Data analysis to identify recurring patterns and parameters.

• Handling phone inquiries from customers to resolve their questions efficiently and professionally.

• Interdepartmental communication with Sales Support, Customer Service, Commercial, Purchasing, and/or Logistics.

• Documenting and tracking incidents and their resolution.

• Training and supporting other team members.