Hospitality Manager

Requirements

University degree in Tourism or similar.

1-2 years of experience in the hotel, hospitality, premium customer service, or similar positions.

Excellent communication skills and customer focus.

Ability to work autonomously, organized, and proactively.

Advanced English.

We will also value other university degrees accompanied by specialized training or a Master's in Hospitality / Hotel Management.

Knowledge in Facility Management will be valued.

French will be valuable, although not essential.

What we offer

Joining a benchmark project within the shopping center sector.

Professional, dynamic environment oriented toward excellence in customer service.

Opportunity to develop experience in a Hospitality and Retail environment.

If you have experience in customer service, Hospitality, tourism, or catering and are looking for a new professional challenge, we want to meet you!

From Grupo Crit, we are looking to incorporate a Hospitality Manager to work in an important shopping center in Barcelona, covering a replacement position.

We are looking for a person with a clear customer orientation, excellent communication skills, and the ability to offer a high-level service and hospitality experience to the center's visitors.

Main duties

Welcome and assist visitors, offering an excellent and personalized experience.

Anticipate customer needs and manage inquiries, incidents, and complaints.

Provide information about brands, services, promotions, and the shopping center's offerings.

Maintain a close and proactive relationship with the center's operators and brands.

Promote value-added services and participate in loyalty and CRM actions.

Collect information and KPIs from brands and collaborate in the preparation of action plans.

Supervise aspects related to image, cleanliness, security, maintenance, and customer experience.

Detect possible non-compliance with the center's internal regulations and perform the corresponding follow-up.

Prepare reports and monitor quality and satisfaction indicators.

Collaborate with the center's management team on initiatives to improve the visitor experience.

Resolve incidents in a professional, fast, and customer-satisfaction-oriented manner.

Hospitality Manager (Replacement)

Location: Barcelona

Contract type: Replacement

Schedule: Full-time

Replacement contract.

Full-time.