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Teleoperator (Remote Weekends)

Remote, Sant Cugat del Vallès·Full-time·Added 5 days ago (last checked 22 Oct)

Agency

Grupo Crit

838 open roles

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Our summary

Salary: €9.39 an hour
Work mode: Remote (Sant Cugat del Vallès)
Contract: Full-time
Hours: Fixed shift · Includes weekends
Languages: Catalan

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Native Catalan speaker with excellent written and spoken command.
At least 1 year of experience in call reception.
We are looking for a sociable, empathetic profile, highly committed to the work and the team.

Pay & benefits

What you'll get

Salary 9.39€ gross per hour. Sunday bonus. Work-from-home bonus. Holiday bonus.
During the first month, in-person training in the mornings (3 hours), from Monday to Friday, provided that the adaptation and learning pace are adequate.
Subsequently, the agreed schedule for the position will be carried out.
SCHEDULED HOURS
Monday, Tuesday and Friday: 09:00 to 15:00 h, with the possibility of an afternoon shift.
Saturdays and Sundays: 6 hours per day according to service needs, with the possibility of an afternoon shift. (work from home)
Immediate start.

The role

From Crit Sabadell we are looking for staff for a Customer Service position, for our client located in with immediate incorporation.

This is a multi-service department, with clients from different sectors: utilities, supermarkets, insurance, etc.

What you'll do

Handling incoming calls to resolve questions, inquiries, complaints, and requests for information.
Managing emails, ticketing, and back-office tasks.
Progressive training across different clients and services.
Experience in customer service.
C1 level Catalan, both oral and written.
Advanced level in new technologies, computer and Office package.
Good reading comprehension and written expression in Catalan.
Sociable, empathetic, committed person with the ability to work in a team.

We are looking for a person with the ability to quickly adapt to different clients and cases, as they will have to "change hats" with each call and progressively learn new services.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.