AI Adoption Manager

• Minimum 2 years in Customer Success, change management, software implementation, or digital transformation consulting.
•  Experience leading digital tool deployments with large groups of users.
•  Management by objectives and adoption or usage metrics.
•   Excellent communication, training, and public speaking skills.
• Ability to work with very diverse profiles: management, HR technicians, and field workers.
•  Availability for occasional travel to clients in Spain.  

• The opportunity to be part of a dynamic and growing team in a leading digital transformation company.
• An innovative work environment where you can apply and develop your knowledge in Artificial Intelligence.
• Challenging projects with clients from various sectors.
• Competitive salary and benefits package.
• Opportunities for professional development and continuous training.

If you are a proactive person, with great communication skills and a passion for Artificial Intelligence and digital transformation, we want to meet you!

We are looking for an AI Adoption Manager with a strong results orientation and a passion for digital transformation and Artificial Intelligence. The ideal candidate will possess demonstrable experience of at least 2 years in similar roles, with a clear focus on the successful implementation of AI solutions and maximizing their adoption by end users. This role is crucial to ensuring our clients obtain the maximum value from the AI tools we implement, facilitating their integration into daily operations and overcoming barriers to change.

You will be primarily responsible for guiding clients through the adoption process of AI solutions, ensuring a smooth transition and optimal utilization of the technology. You will work in close collaboration with client teams, from senior management to end users, to understand their needs, design customized implementation strategies, and foster a culture of innovation.

• Design and execute the AI deployment plan per client: You will develop and oversee detailed plans that include implementation phases, pilot projects, execution timelines, and clear, measurable success criteria.
• Define and track adoption KPIs: You will establish and monitor key metrics such as the percentage of active workers, usage per agent, the number of automated tasks, and time to value. You will present periodic reports on these KPIs to management.
• Create the change management playbook for clients: You will develop a comprehensive framework for change management, covering the identification of internal stakeholders, effective communication strategies, handling resistance to change, and continuous monitoring mechanisms.
• Develop training materials and programs: You will create engaging and effective learning resources, such as user guides, video tutorials, webinar sessions, and activation messages through channels like WhatsApp, aimed at both office users and frontline workers.
• Deliver training and launch sessions: You will lead and facilitate training sessions and launch events, both in-person and online, ensuring that users acquire the necessary skills and confidence to use the AI solutions.
• Detect and address low adoption: You will proactively identify clients or user segments with low adoption rates and will design and implement specific and effective recovery plans.
• Channel feedback to Product: You will act as a bridge between clients and the Product team itself, collecting and conveying feedback from users and clients to prioritize improvements and the development of new functionalities.
• Identify expansion opportunities: You will actively seek opportunities to expand AI usage, either by increasing the number of users or implementing the technology in new areas or agents.

• Minimum 2 years in Customer Success, change management, software implementation, or digital transformation consulting.
•  Experience leading digital tool deployments with large groups of users.
•  Management by objectives and adoption or usage metrics.
•   Excellent communication, training, and public speaking skills.
• Ability to work with very diverse profiles: management, HR technicians, and field workers.
•  Availability for occasional travel to clients in Spain.