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Visitor Information Officer

On-site in Madrid·Full-time·Added 1 month ago (last checked 11 Oct)

Grupo OSGA

260 open roles

Overview

Job details

  • €20,573 a year

    Gross, as stated in the ad.

    About €1,460 a month after tax.

  • 14 salary payments a year

    12 monthly plus 2 extra: about €1,470 gross each.

  • Full-time

    Per the ad.

  • Rotating shifts · Includes weekends

    36.5 hours a week. “Horario rotativo establecido de lunes a domingo, conforme a los siguientes turnos: · Turno de mañana: de 10:00 a 16:00 horas. · Turno de tarde: de 14:00 a 20:00 horas. · Se requiere la incorporación de seis profesionales para cubrir diferentes jornadas laborales, comprendidas ent” — per the ad.

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Requirements

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “Titulación en Turismo, Artes, Historia u otras relacionadas.” — per the ad.

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Official C1 level English certification.
  • B1 in another language or B1 in Spanish in the case of foreign nationals.
  • Degree in Tourism, Arts, History, or other related fields.
  • Office Automation: Knowledge of office automation at an advanced user level (Office Suite, email, collaborative tools, and basic Internet).

Nice to have

  • Valuable to hold a Disability Certificate equal to or greater than 33%.

Pay & benefits

What you'll get

What will your working day be?: The incorporation of six professionals is required to cover different working days, ranging between 26.5 and 36.5 hours per week. What will your salary be?: According to the collective agreement, €20,573.14 gross per year in 14 payments. Where?: Madrid (city and province).

The role

What you'll do

  • Attend to and advise tourists in several languages, both in person and through digital channels.
  • Inform about and promote Madrid's cultural, gastronomic, leisure, and shopping offerings.
  • Sell souvenirs, Madrid City Card, tickets, and other tourist products.
  • Provide informative material, prioritizing sustainable digital formats.
  • Promote lesser-known areas and resources to foster the sustainability of the destination.
  • Assist tourists with incidents, including thefts or related procedures.
  • Collect statistical data and detect incidents in tourist services.
  • Operate digital tools and informative signage of the SAV network.
  • Disseminate information about accessible tourism and solidarity projects.
  • Contribute to improving the visitor experience and meeting their expectations

How you'll work

What will your schedule be?: Established rotating schedule from Monday to Sunday, according to the following shifts:

  • Morning shift: from 10:00 to 16:00 hours.
  • Afternoon shift: from 14:00 to 20:00 hours.

About Grupo OSGA

Industry
Facility Services

In their own words

About the company & team

JOIN GRUPO OSGA!

Additional information

At GRUPO OSGA we are COMMITTED TO DIVERSITY, INCLUSION, AND EQUAL TREATMENT AND OPPORTUNITY and against any type of discrimination.

Every day and in every job position, we advocate for the inclusion of people from vulnerable groups in our work teams.

WE ARE PEOPLE WHO INTEGRATE PEOPLE.

This offer is aimed at any person who meets the required technical and academic requirements, regardless of their status.

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