Trainee Front Office - INNSiDE by Meliá Madrid Valdebebas

• Student of Tourism, Hotel Management, Business Administration, or related studies.
• Possibility of signing an internship agreement with the university or study center.
• High level of Spanish and English (other languages will be valued).
• Customer orientation and service vocation.
• Positive, proactive attitude and a willingness to learn.
• Good communication and interpersonal skills.
• Organisational skills and attention to detail.
• Availability to carry out internships on rotating shifts according to the operational needs of the hotel.

• Practical training in one of the leading international hotel companies.
• Learning plan and continuous monitoring by professionals in the sector.
• Real experience in Front Office operations.
• Development of key competencies for your future professional career.
• Dynamic, innovative, and international work environment.
• Opportunities for growth and development within Meliá Hotels International.
• Discounts and benefits associated with the company's employee program.
• The opportunity to be part of a team passionate about excellence in service.

At INNSiDE by Meliá Madrid Valdebebas, we are looking for a Front Office Trainee who is eager to learn, develop professionally, and be part of an innovative and dynamic hotel experience. You will support the Reception team in guest service, contributing to ensuring a memorable experience from arrival to departure.

You will work in an international environment where you can develop key competencies in customer service, hotel operations, and incident management, always accompanied by professionals in the sector.

Provide support to the Front Office department in the daily operations of the hotel, ensuring close, efficient, and personalized attention to guests, while you acquire knowledge and practical experience in the comprehensive management of hotel reception.

• Check-in and check-out processes following Meliá Hotels International standards.
• Management of individual and group reservations.
• Attention and resolution of guest inquiries and incidents.
• Handling of hotel management systems (PMS).
• Billing and collection procedures.
• Coordination with other hotel departments (Housekeeping, F&B, Maintenance, etc.).
• Upselling techniques and improvement of the customer experience.
• Quality and service standards in an international hotel chain.
• Development of communication, organization, and teamwork skills in a multicultural environment.