Technical Customer Support Specialist

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

About the Role
As a Customer Support Engineer, youʼll be on the front lines of our customer
experience. Youʼll work directly with customers to quickly triage issues, debug
problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform.

This role is a hybrid between technical support and customer engineering: youʼll
diagnose issues, design and test quick solutions, and collaborate closely with both
engineering and product teams to make our platform even stronger.

Youʼll also apply prompt engineering skills to help customers fine-tune their AI
workers, ensuring accuracy, reliability, and speed across real-world logistics
workflows.

This role is ideal for someone with strong technical fundamentals who wants to
grow into a more senior customer engineering or product-facing position over
time.

Tech Profile

• Comfortable Full-Stack: Python, React, TypeScript, Node.js.

• Experience managing APIs and integrations with third-party systems.

• Some exposure to infrastructure and cloud deployments.

• Familiarity with LLM prompting and tuning of voices/transcribers; eager to
  experiment and iterate.

• Strong debugging and problem-solving skills - quick at identifying the root
  cause of issues.

Must Have

• Excellent written and verbal communication skills in English - able to explain
  technical concepts clearly to non-technical stakeholders.

• Strong ability to triage, prioritize, and resolve issues independently under
  tight deadlines.

• Curiosity and adaptability: you can learn customer workflows quickly and
  propose solutions.

• Self-starter mindset - comfortable working independently, with a bias toward
  action.

• Passion for delivering outstanding customer experiences.

Why join us?

• Join a world-class team of engineers and builders.

• Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.

• Have ownership and autonomy of projects and are encouraged to ship.

• Comprehensive Benefits including healthcare, dental, vision coverage.

• Competitive salary + equity in a high-growth startup.

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting - if something needs fixing, we own it and make it better. This means stepping up, even when it's not "your job." If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don't wait for someone else to solve it - we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for "just fine." We sweat the details because details compound. Whether it's a product feature, an internal doc, or a sales call - we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build - even when nobody's watching.

We are "majos"
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. "Majo" is our way of saying: be a good human. Be approachable, helpful, and warm. We're building something ambitious, and it's easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We're running a high-speed marathon - not a sprint with no strategy.

Talent Density and Meritocracy
Hire only people who can raise the average; 'exceptional performance is the passing grade.' Ability trumps seniority. We believe the best teams are built on talent density - every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players - that's how we win.

First-Principles Thinking
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don't copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It's how we build what others think is impossible.