Outpatient Clinic Coordinator

Requirements:
Higher Vocational Training (FP Grado Superior) in Tourism, Administration and Finance, Secretarial Studies, Tourist Accommodation, or similar. Fluent use of Microsoft Office (Word, Excel, PowerPoint). Experience in leadership, organization, and management of large teams. Knowledge and experience in the management of medical schedules, appointment planning, and optimization of healthcare capacity. Ability to coordinate and relate with physicians of different specialties, facilitating solutions and agreements in response to day-to-day needs.

We offer:
Indefinite full-time contract. Fixed Afternoon Shift from Monday to Friday, from 12:00 PM to 8:00 PM. International Healthcare Network: Join a network of health professionals with an international presence, sharing knowledge and experiences. Professional development: Opportunities for training and professional growth in a diverse and dynamic environment. Special discounts: Special promotions for being part of Hospiten. Free dining service, available according to work shifts. Flexible compensation through the Compensa+ program, which will allow you to optimize your salary by adapting it to your personal needs.

Would you like to be part of a leading international healthcare network? We are looking to hire an Outpatient Coordinator for Hospital Universitario Hospiten Rambla. If you are interested, please apply and we will get in touch with you.

Help and provide the team with the necessary foundations to offer a reliable service characterized by personalized attention and warmth in patient care, ensuring that solutions are provided to the problems raised.

• Identify the needs for team recruitment and participate in the selection process, as well as the onboarding process for new hires.
• Detection of training needs and coordination of the initial and continuous training of the staff under their charge, ensuring the correct performance of procedures, tools, and patient care standards.
• Supervise trainees.
• Supervise and verify the assignment of tasks and the scheduling of shifts/vacations, as well as other matters linked to the activity (variable pay, overtime, sick leave, etc.), keeping the Director informed.
• Perform performance evaluations of their assigned team, providing constructive feedback.
• Manage the demands, incidents, and complaints presented by patients of the service which, depending on their degree of complexity, require the intervention of the area supervisor.
• Channel information between Management and the team in an upward or downward direction.
• Verify that the work team complies with professional behavior and the company's quality standards, implementing any improvements that are necessary and possible.
• Verify that the first contact with the patient is carried out correctly.
• Prepare help guides for staff, manuals and operating protocols, as well as all those tools necessary to facilitate the achievement of objectives.
• Cross-check the information provided by the SCS in the management of medical tests.
• Perform the functions specific to the team in addition to exercising supervision.
• Perform cash reconciliation and billing at the end of the shift in services that require it.
• Operational management of outpatient appointment schedules, including their opening, closing, modification, and cancellation, guaranteeing the proper alignment between healthcare capacity, demand, and the criteria established by the center.
• Supervision of the Call Center's service levels, performing the monitoring and analysis of activity and service quality indicators, proposing improvement actions oriented towards accessibility and efficiency.