Housfy is headquartered in Barcelona, a major European tech hub with a vibrant startup scene and excellent quality of life.
The company operates primarily in Spanish, so fluency in Spanish is likely essential for most roles, though tech and product positions may be more flexible.
As a growing startup, Housfy offers opportunities for career development and the chance to work in a fast-paced, innovative environment.
Barcelona offers a strong international community, with many expats and English-speaking networks, making the relocation process easier.
Spain's digital nomad visa and startup-friendly policies make it feasible for international professionals to join companies like Housfy.

Rental Incident Manager

Housfy

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

About the role

Join the real estate revolution at Housfy!

At Housfy, we are dedicated to transforming the real estate sector with innovative solutions that make life easier for our clients.

We are in the midst of expanding our Property Management divisions and are looking for an Incident Manager with experience in vertical property, eager to grow in a technological and agile environment.

As a rental incident manager, you will be responsible for coordinating the resolution of incidents for the properties in our portfolio: liaising with tenants and landlords, and following up with suppliers. You will be the key piece to make everything work.

What you'll do

Log and track all incidents reported by tenants.
Communicate fluidly with landlords to inform them about the status of incidents and the actions taken.
Contact, coordinate, and follow up with suppliers to ensure quick and quality interventions.
Keep the tenant informed at all times about the resolution process.
Verify that repairs or interventions have been completed satisfactorily.
Handle potential complaints or conflict situations with empathy and effectiveness.
Collaborate with other departments to ensure a smooth and efficient management experience.

What you'll get

Permanent employment contract.
Fixed salary commensurate with responsibilities and experience + annual bonus.
Be part of a leading and revolutionary company in the sector.
Growth opportunities and continuous training.

Do you want to be part of an ambitious project with spectacular growth? If so, then apply!

How you'll work

Schedule: Monday to Thursday from 9:00 AM to 6:30 PM, and Friday from 9:00 AM to 3:00 PM.

full-time

permanent

About the company & team

Rentals

Requirements

2 years of previous experience in customer service, incident management, or service coordination.
Fluent spoken and written Catalan and Spanish.
Strong command of digital tools for incident management and tracking.
Basic knowledge of property maintenance (carpentry, electricity, plumbing...) will be a plus.

About the role

¡Únete a la revolución inmobiliaria en Housfy!

En Housfy, nos dedicamos a transformar el sector inmobiliario con soluciones innovadoras que faciliten la vida de nuestros clientes.

Estamos en plena fase de expansión de nuestras Administraciones de Fincas y nos encontramos en búsqueda de un/a Gestor/a de Incidencias con experiencia en propiedad vertical, con ganas de crecer en un entorno tecnológico y ágil.

Como gestor/a de incidencias de alquileres, te encargarás de la coordinación para la resolución de las incidencias de los pisos en cartera: interlocución con inquilinos y propietarios, y seguimiento con proveedores. Serás la pieza clave para que todo funcione.