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Customer Service and Import-Export Specialist

On-site in Alcantarilla·Full-time·Added 1 month ago

Iberchem

2 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Arabic
The ad asks for Arabic, or counts it in your favour.
Work on-site in Alcantarilla
No relocation package mentioned.
University degree
“Studies in international trade, logistics or similar fields related to the position.” — per the ad.

Pay & benefits

What you'll get

What we offer:

Competitive remuneration (fixed salary, annual bonus subject to conditions and Croda group benefits, and risk-free savings plan).
The opportunity to develop professionally and surround yourself with great professionals.
An excellent, young and multicultural working environment.

Requirements

What we're looking for

Studies in international trade, logistics or similar fields related to the position.
Native level of Arabic.
High level of spoken and written English.
Problem-solving skills
Verbal and oral communication skills for dealing with customers and third parties
Teamwork

Nice to have

Previous experience in similar positions will be considered an advantage (not a must).

The role

At Iberchem Spain, we are looking for an Arabic speaker to join our Customer Service Department as a Customer Service and Import-Export Specialist.

As part of the Customer Service team, your main objective will be to prepare, maintain, communicate and coordinate various commercial administration tasks to support the sales team.

What you'll do

Your main duties will be:

Tracking orders and communicating incidents to meet the deadlines agreed with customers.
Resolving complaints and requests related to customer orders and their delivery.
Providing administrative support to the sales team, including assistance during sales visits to customers.
Receiving visit reports and managing actions agreed with the customer.
Creating and monitoring project sheets and briefing sheets.
Receiving and managing customer orders until they are sent for manufacturing.
Preparing and maintaining customer files, including documentation relating to legal compliance.

How you'll work

Permanent full-time employment contract (on site).
5-days working week, Monday to Thursday from 8am to 5pm with a one-hour lunch break, and Friday from 8am to 2.30pm with a 15-minute break.
Flexible working hours of one hour for daily arrival and departure times.

About Iberchem

Industry: Fragrances and Flavours
Website: iberchem.com

In their own words

About the company & team

At Iberchem, we are guided by our values of sustainability, innovation, talent and diversity, excellence and quality, collaboration, integrity and ethics, a commitment to safety, and a customer-focused approach. We are looking for people who want to develop their careers in an environment where these principles are put into practice every day.

At Iberchem, we promote equal opportunities and diversity. In line with our Equality Plan and our corporate policy, we promote transparent and objective recruitment processes based solely on talent, experience and professional skills, ensuring equal opportunities and non-discrimination at every stage of the process

Iberchem offers a real opportunity for professional growth in an international and constantly growing environment. We look forward to meeting you!

All open roles at Iberchem