Customer Service

Overview Support the sales team in the AFH channel: scheduling, promotions, innovation. Daily follow-up with the main customers of the AFH channel. Responsibilities Daily follow-up of all orders received from the main customers of the AFH channel. Check availability and possible service failures with the other departments. Inform the customer if there is a service risk and possible alternatives. Convey customer priorities to the rest of the SC and coordinate service. Analyze service KPIs and main failures. Inform the customer. Update data daily for beverage meetings regarding these customers. Management of emails regarding incidents, analysis, and communication. Perform monthly presentations with service analysis, main failures, and action plans for each of the customers. Coordinate monthly meetings with customers. Qualifications Vocational Training in Business or Degree in Business Economics. Proficiency in English B2 / C1 (mandatory), Expert level in SAP (logistics). MS Office applications: Excel (very strong), Word, Powerpoint are needed to succeed in this role. Communication Skills, Priority Setting, Drive for Results, Team Building, People development. Autonomous, Structured and Solutions Focused, Flexible, Pro-active, Used to working under pressure. Able to manage and lead change and drive continuous improvement. Identify root of problems to find actionable, pragmatic solutions. Interpret data and deliver meaning for insights.