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Telecare Call Operator

On-site in Madrid·Added 27 days ago

ILUNION

585 open roles

Overview

Job details

  • Fixed-term contract

    Per the ad.

Requirements

  • Have the right to work in Spain

    ILUNION doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Compulsory secondary education (ESO)

    “Título superior necesario: ESO” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

We are looking for a person with experience in phone care and training related to social and health topics, elderly care, and emergency management.

Education & certifications

Required education: High school diploma (ESO)

Postgraduate degree: Not required

Computer skills: Basic

Language skills: Not required

Pay & benefits

What you'll get

Compensation: According to collective bargaining agreement

The role

Job position: Teleoperator for telecare services

What you'll do

Responsibilities: Managing calls through the use of the computer system, both at the level of care and intervention, as well as administrative management and maintenance of the calls.

Duties (detailed breakdown):

  • Making follow-up calls.
  • Responding to queries raised by users.
  • Making calls for other types of scheduled activities, such as courtesy calls, medication reminders, calls at the user's request, confirmation of hospital admission/discharge, absence/suspension, and emergency follow-up.
  • Creating, consulting, and modifying schedules as required.
  • Handling and updating social and health data in the management application.
  • Information, follow-up, and registration for the user on topics proposed by the contracting administration and/or ILUNION Sociosanitario.
  • Recording, tracking, and updating temporary user movements within the service.
  • Recording social and health data and any other information related to the service and/or the user in the management application.
  • Managing and handling technical calls and alarms.
  • External phone care.

Relationships inherent to the position (internal and external):

How you'll work

Schedule (full-time or part-time): Part-time (75%)

Contract type: Temporary, 3 to 6 months.

EXPERIENCE

Activity sector(s): Social and health services

Which positions? Work with the elderly, social and health services. Phone care.

Years of experience: Not required.

OTHER RELEVANT INFORMATION

Willingness to travel: Not required

Willingness to relocate: Not required

Ability to work independently: Advisable.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry
Hotels
Founded
2014
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

  • ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
  • The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
  • ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
  • The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
  • ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.
All open roles at ILUNION
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