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N1 Help Desk Technician with DISABILITY (M/F/D)

Hybrid in Madrid·Added 2 days ago (last checked 15 Oct)

ILUNION

432 open roles

Overview

Salary
€18,355 a year

About €1,390 a month after tax.

Work mode
Hybrid, Madrid
Contract
Permanent contract
Hours
Monday to Friday
Education
Higher vocational training (FP Grado Superior)

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Requirements

  • Higher Level Vocational Training in Computer Systems and Network Administration (ASIR) or similar.
  • Minimum experience of 1 to 2 years in Help Desk services or technical user support.
  • Knowledge of Windows 10 and 11, Microsoft 365, Active Directory, hardware, software, and basic networking.

Pay & benefits

What you'll get

What we offer

  • Permanent contract.
  • Salary: 18,355 €
  • Teleworking 2 days per week (after 6 months).
  • Ongoing training and professional development.
  • Social benefits.
  • Schedule from Monday to Friday between 8:00 and 18:00 + local holidays

The role

At ILUNION IT Services, we are looking to hire an N0/N1 Help Desk Technician for an important project in Madrid.

What you'll do

Duties

  • Reception and management of calls, emails, and support requests from users and clients.
  • Registration, tracking, resolution, and escalation of incidents using tools such as Jira, Remedy, or ServiceNow.
  • Technical and functional support for specific applications, connected devices, and management platforms.
  • Remote diagnosis and resolution of incidents related to hardware, software, Microsoft 365, antivirus, and Windows operating systems.
  • Configuration and maintenance of equipment, peripherals, printers, backups, and system images.
  • Support in the configuration and validation of devices, thermostats, centralized controls, and associated communications.
  • Alarm management, error analysis, communication validation, and case tracking until resolution.
  • Use of remote access tools for user assistance.
  • Basic support in Active Directory, LAN/WAN networks, and TCP/IP, DNS, and DHCP protocols.
  • Documentation of incidents, escalation to higher levels when necessary, and user guidance to ensure the correct use of tools and devices.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry
Hotels
Founded
2014
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

  • ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
  • The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
  • ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
  • The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
  • ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.
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