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Depot Operations Manager

On-site in Palma·Full-time·Added 6 months ago (last checked 4 Nov)

Indie Campers

81 open roles

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Our summary

Hours: Includes weekends
Work mode: On-site, Palma
Contract: Full-time
Spanish: Expected (ad in Spanish)
English: Required
Experience: 2+ years
Driving licence: Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Able to lift or move light to moderate objects (10-15 kg) and to stand, walk, and move around the depot for extended periods.
Comfortable performing physical tasks as needed.
Able to work indoors and outdoors in various weather conditions.
Flexible to work weekends, holidays, and peak demand periods, supporting urgent operational needs.
2 to 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer service environments.
Strong hands-on operational skills, with the ability to get directly involved in daily depot workflows.
Ability to multitask, prioritize, and execute physical tasks during high-activity periods.
Flexibility to work extended shifts during peak demand seasons, ensuring operational continuity.
Valid driver's license (Category B) required.
English proficiency (mandatory); Spanish is a plus.

Pay & benefits

What you'll get

Be part of a young, innovative, and fast-growing company where you can make a difference.
Professional development opportunities in Field Operations and the possibility of transitioning to our offices in Lisbon, Mexico City, or Manila.
Continuous training and coaching to develop the skills that matter most to you.
Compensation package including performance and referral bonuses.
Free Road Trips to experience Indie first-hand in Europe, North America, and Oceania.

The role

The City Lead plays a vital role in bringing this mission to life locally, ensuring high-quality rental operations, seamless service coordination, and a consistently customer-centric experience.
As the on-site leader, the City Lead drives operational excellence, team performance, and overall customer journey within their city, acting as the bridge between global standards and local execution.

The City Lead oversees the daily operations of a small depot, personally executing and coordinating all workflows due to the small team size and the absence of specialized roles (Service, Sales RV, Support).
This role is 70-80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet availability.
Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including efficient use of consumables, prevention of unnecessary expenses, and disciplined operational spending.

What you'll do

Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance).
Track daily KPIs.
Promote additional products through value-based selling.
Perform basic RV/camper checks (battery, water systems, gas, lights, tires).
Promptly escalate complex technical or mechanical issues to regional service teams.
Maintain full accuracy of fleet status and availability in operational systems.
Coordinate daily shifts, priorities, and task assignment for the small team, including demonstrating SOPs and onboarding tasks for new hires.
Oversee the preparation and presentation of RVs for sales appointments.

About Indie Campers

Indie Campers is a global campervan rental and road-trip company that operates a network of depots across Europe, North America, and Oceania. The company offers fully equipped campervans for hire, along with curated travel itineraries and a booking platform, positioning itself as a leader in the campervan travel niche. With a fleet of thousands of vehicles and a strong focus on customer experience, Indie Campers has grown rapidly since its founding, expanding from a single location to a multinational operation.

In Spain, Indie Campers has a significant presence with its Iberian headquarters in Lisbon, where it manages a large fleet and supports a team of operations, mechanics, and customer-facing staff. The company's work culture is dynamic and international, with a mix of local and expat employees, making it a relevant option for international professionals seeking operational and technical roles in a fast-growing travel and mobility company.

Founded: 2013
Employees: 500–1,000
Headquarters: Lisbon, Portugal
In Spain: Lisbon

Good to know if you are moving

Indie Campers offers relocation support for mechanics and operations staff moving to Lisbon, including assistance with paperwork and onboarding.
The company's operational language is English, making it accessible for international hires without requiring Portuguese fluency.
Roles such as Campervan Technician and Operations Agent are hands-on and involve working with a modern fleet of campervans.
The company provides a dynamic, fast-growing environment with opportunities for quick career progression as it expands its global network.
Indie Campers' Spain hub in Lisbon is the main operational center for the Iberian Peninsula, offering a chance to work in a multicultural team.

In their own words

About the company & team

Indie Campers is the world leader in road trips, operating one of the largest fleets of recreational vehicles (RVs) and campervans globally. With a growing presence across Europe, North America, and Oceania, we are a fast-growing company on a mission to make road trips more connected, meaningful, and accessible for everyone.

All open roles at Indie Campers