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Center Manager – Operations and Customer Service

On-site in Sevilla·Added 4 days ago (last checked 20 Oct)

Indie Campers

83 open roles

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Our summary

Work mode: On-site, Sevilla
Hours: Includes weekends
English: Required
Experience: 6+ years
Driving licence: Category B

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Between 6 and 8 years of experience in operations, logistics, vehicle rental, hospitality, retail, or customer-oriented environments;
Experience in team coordination and daily operations;
Strong operational capacity and a hands-on orientation, with a willingness to get directly involved in center activities;
Ability to work in a dynamic, high-volume environment, managing multiple priorities simultaneously;
Ability to organize, prioritize, and distribute tasks within a small team;
Ability to work autonomously and make operational decisions on a day-to-day basis;
Customer orientation and excellent communication skills;
Ability to perform physical tasks and move light to moderate weight objects (10-15 kg);
Availability to stand, walk, and move around the center for prolonged periods;
Comfort working both indoors and outdoors and in different weather conditions;
Flexibility to work weekends, holidays, and during high-demand periods, responding to urgent operational needs;
Availability to work longer shifts during the high season when necessary to ensure operational continuity;
Mandatory Category B driver's license;
Mandatory English;

Nice to have

Spanish will be considered a plus.

Pay & benefits

What you'll get

Compensation package that includes Performance Bonuses and Referral Bonuses;
Free Road Trips, so you can experience Indie firsthand while traveling through Europe, North America, and Oceania.

The role

The Operations Manager plays a key role in developing this mission at a local level, ensuring efficient rental operations, smooth service coordination, and a consistent, customer-centric experience.

As the person responsible for center operations, you will be in charge of driving operational excellence, team performance, and the overall customer experience, acting as the link between Indie Campers' global standards and their local execution.

The Operations Manager will oversee the daily operations of a small-scale center, personally executing and coordinating different processes due to the team size and the absence of specialized Service, RV Sales, and Support units.

This is a 70-80% operational and hands-on position, in which it will be necessary to get directly involved in daily activities to ensure an efficient workflow, excellent customer service, accurate documentation, and correct fleet availability.

Additionally, the Operations Manager will report to the District Manager and will be responsible for the center's cost control, ensuring efficient use of consumables, avoiding unnecessary expenses, minimizing rework, and ensuring disciplined management of operational resources.

What you'll do

Execute and coordinate all processes related to rental: check-in, check-out, documentation, and system updates, including cleaning and maintenance tasks;
Supervise and monitor daily operational KPIs;
Promote additional products and services through sales oriented toward customer needs and value;
Perform basic checks on motorhomes and campers, including battery, water systems, gas, lights, and tires;
Quickly escalate any complex technical or mechanical issues to the regional service teams;
Ensure the accuracy and up-to-date status of the fleet and its availability in the operating systems;
Coordinate daily shifts, priorities, and task distribution within the team;
Train and support new team members, including the explanation and demonstration of standard operating procedures (SOPs);
Supervise the preparation and presentation of motorhomes for sales appointments;
Ensure compliance with Indie Campers' operating procedures and quality standards;
Identify opportunities for process improvement and contribute to a more efficient operation;
Control the use of materials and consumables, minimizing unnecessary costs and avoiding rework;
Ensure the operational continuity of the center during high-demand periods.

Requirements

THE INDIE COMMITMENT!

About Indie Campers

Indie Campers is a global campervan rental and road-trip company that operates a network of depots across Europe, North America, and Oceania. The company offers fully equipped campervans for hire, along with curated travel itineraries and a booking platform, positioning itself as a leader in the campervan travel niche. With a fleet of thousands of vehicles and a strong focus on customer experience, Indie Campers has grown rapidly since its founding, expanding from a single location to a multinational operation.

In Spain, Indie Campers has a significant presence with its Iberian headquarters in Lisbon, where it manages a large fleet and supports a team of operations, mechanics, and customer-facing staff. The company's work culture is dynamic and international, with a mix of local and expat employees, making it a relevant option for international professionals seeking operational and technical roles in a fast-growing travel and mobility company.

Founded: 2013
Employees: 500–1,000
Headquarters: Lisbon, Portugal
In Spain: Lisbon
Website: indiecampers.com

Good to know if you are moving

Indie Campers offers relocation support for mechanics and operations staff moving to Lisbon, including assistance with paperwork and onboarding.
The company's operational language is English, making it accessible for international hires without requiring Portuguese fluency.
Roles such as Campervan Technician and Operations Agent are hands-on and involve working with a modern fleet of campervans.
The company provides a dynamic, fast-growing environment with opportunities for quick career progression as it expands its global network.
Indie Campers' Spain hub in Lisbon is the main operational center for the Iberian Peninsula, offering a chance to work in a multicultural team.

In their own words

About the company & team

Indie Campers is a world leader in road trips and operates one of the largest fleets of motorhomes and campers internationally. With an increasing presence in Europe, North America, and Oceania, we are a fast-growing company with the mission of making travel a more connected, meaningful, and accessible experience for everyone.

Be part of a young, innovative, and fast-growing company, where you can make a real impact;
Professional development opportunities within Field Operations, as well as possibilities to transition to our offices in Lisbon, Mexico City, or Manila;
Continuous training and support to develop the skills that truly matter to you;

All open roles at Indie Campers