Dynamics 365 Customer Insights Technical Consultant

• Experience: More than 8 years of solid track record in technical or consulting roles.

• Technical Expertise: Deep experience in the configuration and administration of Dynamics 365 Customer Insights – Journeys.

• Data Management: Strong knowledge of Dataverse and customer data management.

• Deliverability and Security: Mastery of email deliverability concepts and security configurations (SPF, DKIM, DMARC).

• Languages: Advanced English level (C1) and fluent Spanish (essential for global communication and with regional clients).

• Compliance Mindset: Clear understanding of customer data privacy regulations (GDPR).

We especially value if you also have (Desirable / Nice-to-Have):

• Hands-on experience with Dynamics 365 Customer Insights – Data.

• Knowledge of the Power Platform ecosystem (Power Automate, Power BI, Power Apps).

• Experience integrating Customer Insights solutions with CRM, ERP, or third-party platforms through Azure APIs.

• Skills with WhatsApp Business integrations.

• Official certifications: Microsoft Certified: Dynamics 365 Customer Insights or Power Platform Functional Consultant Associate.

• Experience working in agile environments (Agile) and a passion for learning, sharing ideas, and growing with the team.

• Competitive compensation: Fixed salary commensurate with your elite technical experience.

• Real Flexibility: Remote work modality based on your location in Portugal or Spain.

• Cutting-Edge Culture: Autonomy, collaboration, and dynamism in every project.

• Exponential Growth: An environment where your initiative is valued, your impact is recognized, and there is a real commitment to your professional growth and continuous learning.

"At Initium, we don't just develop technology: we create an environment where people can evolve, add value, and leave their mark."

Are you the next architect of customer experience? Elite Challenge: Dynamics 365 Customer Insights Technical Consultant

Location/Work Mode: Portugal or Spain (Remote)

Schedule: 09:00 - 18:00

At Initium Software, we are not a traditional consultancy; we are strategic partners who connect the best technical talent with the most challenging and innovative projects in the market. We believe in real impact through technology. If you are driven by digital innovation, optimizing user experience at scale, and being part of a community where your ingenuity defines the future, this is your place.

We are looking for elite technical talent capable of revolutionizing marketing automation strategies and customer data management. Are you ready for the challenge?

As a Dynamics 365 Customer Insights Technical Consultant, you will be the absolute owner of the architecture, configuration, and continuous optimization of Microsoft Dynamics 365 Customer Insights – Journeys. Your role/mission within the company will include:

• Design and govern advanced audience segmentation strategies using real-time behavioral data.

• Orchestrate and optimize high-impact automated multichannel campaigns (Email, SMS, Push Notifications, and WhatsApp).

• Ensure technical excellence in channel infrastructure (SPF, DKIM, DMARC configuration) and campaign deliverability.

• Lead regulatory compliance by implementing consent and privacy management processes adapted to GDPR.

• Drive decision-making through the design of dashboards, performance KPIs, and advanced analytics.

• Collaborate side by side with sales, marketing, CRM, and data teams to co-create integrated solutions.

• Monthly compliance with Project efficiency goals.

• Alignment and effective execution of the strategic technology plan.