Customer Care Brands Specialist
The Customer Care Brands Specialist manages customer portfolios and monitors shipments to ensure excellent service. This role offers autonomy and visibility within a growing logistics company.
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85,000+ live jobsHybrid in Barcelona & San Fernando de Henares·Added 3 days ago (last checked 16 Oct)
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University degree in HR, Business Administration, Economics or a related field.
8+ years of experience in Payroll, C&B or HR Operations, including leading teams and managing external payroll providers (payroll agencies or BPO).
Solid knowledge of Spanish labour law and the application of multiple collective agreements.
Proven ability to audit and control critical processes.
Advanced Excel and experience with HRIS systems (HiBob, SuccessFactors or similar).
Fluent Spanish and English (C1).
Senior, autonomous profile with strategic vision.
Ability to support and coach managers in understanding technical compensation concepts (collective agreements, grading, seniority) to build reliable data together.
Specific training or certification in Compensation & Benefits or payroll management.
Experience in multinational environments or with multiple collective agreements.
Portuguese language skills.
Knowledge of Portuguese labour law.
Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted
As Payroll & People Data Manager, you will lead the control of our outsourced payroll across Iberia, ensuring accuracy, regulatory compliance and rigorous management of our external provider. You will own contract administration, People & Culture analytics and our operational compensation processes, while leading a dedicated payroll, contracts and data team. As the key link between our payroll provider, Finance and P&C leadership, you will bring real data to the people budget process and bring together key processes under a single owner.
Payroll and contract administration
Audit and validate every payroll cycle before closing and payment, managing the relationship and SLAs with our external provider.
Control and validate the processing of contracts, Social Security registrations, terminations and all other contractual documentation handled by the provider, ensuring the correct contract type and compliance with legal deadlines.
Coordinate cost centre allocation and the administrative onboarding of new hires, verifying that each position is within the approved headcount and budget, based on the salary band decisions defined by the Reward Partner Iberia.
Manage payroll incidents (sick leave, garnishments, collective agreement changes and final settlements) together with the provider and Legal.
People & Culture analytics and data quality
Develop and maintain dashboards for key P&C metrics (headcount, turnover, absenteeism and people costs) on a regular, systematic basis.
Act as the reference point for P&C data quality and the administration of our HRIS systems (HiBob, SuccessFactors).
Prepare and present cost, headcount and compensation reports for local leadership and Group.
Provide the Reward Partner Iberia and Finance with the actual payroll data needed to track the budget and its variances.
Operational compensation
Manage the preparation and distribution of bonus letters, salary reviews and other pay communications, ensuring confidentiality and on-time delivery.
Manage the operational relationship with employee benefits providers, such as Coverflex.
Assess and propose new benefits aligned with company strategy, working with the Reward Partner Iberia on the strategic and benchmarking framework.
InPost Iberia is the Spanish and Portuguese arm of InPost, a European logistics company specializing in parcel locker delivery and e-commerce shipping solutions. The Iberia division operates across Spain and Portugal, with roles spanning network operations, sales, customer care, and technology, indicating a significant operational footprint in the region.
InPost Iberia has offices and warehouses in multiple Spanish cities including Madrid (San Fernando de Henares), Barcelona, Valencia, and others, as well as in Portugal. The company offers hybrid and onsite roles, and its careers page is available in multiple languages, reflecting an international work environment. For international professionals, InPost Iberia provides opportunities in a growing logistics sector with a strong European presence.
At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company's expansion and market presence. Our culture is built around five key behaviours, driven by a strong "Go Go Go" mindset focused on speed and determination.
CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.
OWN IT: We take responsibility, act with initiative, and proactively drive solutions.
DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.
MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.
WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, focused on promotion, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.