Store Training Manager

What do we offer our people? Our value proposition, #HappyIskaylife, brings together initiatives that promote well-being in its 5 dimensions: physical, emotional, social, professional, and financial, with measures such as:

• A strategic project with a direct impact on team development, customer experience, and the results of a large store network. 

• The opportunity to build and consolidate a scalable, homogeneous, and data-driven training model. 

• Transversal work with Talent, Operations, expert areas, and an internal network of trainers and managers. 

• A dynamic, collaborative environment committed to continuous learning, innovation, and improving the people experience. 

• Flexible start and end times, with a hybrid model (50% remote work) and intensive working days on Fridays and in July and August.

• #petfriendly environment: you can bring your pet to the office!

• Possibility of flexible compensation (restaurant vouchers, childcare, and transport), health insurance for you and your family, and psychological support services.

• We invest in your talent with continuous training and professional development tailored to you.

• Erasmus Program with the opportunity for temporary or permanent relocation to our offices in Málaga, Madrid, or Porto.

And this is only part of it; we have many more initiatives designed to take care of you and accompany you in your day-to-day life.

Join the Leading Group in Animal Care!

Grupo IskayPet is born from the union of the Kiwoko ecosystems (physical and online stores, Mundo Belleza grooming salons, and Kivet Veterinary Centers) and Tiendanimal (physical and online stores, Salón de Belleza grooming salons, and Clinicanimal Veterinary Centers) following the acquisition by EMEFIN, a Peruvian family business group with over 80 years of experience in retail. Both ecosystems maintain their own identities while combining capabilities to offer the most complete proposal in pet care.

Today, with a presence in Spain and Portugal, more than 300 workplaces, and 4,000 people, we work to be benchmarks in animal welfare, under our mission: "To care for animals and make life better".

We are currently looking for a person for the position of Training Manager (M/F) Stores in the People department for our Madrid offices.

We are looking for a profile to design, lead, and ensure the Store training model, aligning it with the business strategy, customer experience, and IskayPet culture.

The objective of the person joining will be to ensure that teams have the necessary knowledge, skills, and tools to perform their role, drive commercial results, and offer an excellent and consistent experience throughout the network.

We are looking for a person with strategic vision and execution capacity, who acts as a training benchmark for Stores and connects business needs with scalable, practical, and measurable learning solutions.

• Define the annual Store training plan based on strategic, commercial, and operational priorities.

• Design learning itineraries by role and professional stage: onboarding, consolidation, specialization, and development.

• Design and lead leadership training programs for Assistant Store Managers, Managers, Area Managers, and Regional Managers, adapted to each level of responsibility.

• Reinforce leadership as a lever for the smooth functioning, development, engagement, and performance of teams.

• Identify and prioritize needs together with Store Operations, regional managers, managers, and expert areas.

• Design and deploy in-person, virtual, digital, and on-the-job learning experiences.

• Coordinate the creation, updating, and validation of content with internal experts and providers.

• Coordinate training on product and service news, connecting Stores, Clinics, and Grooming salons to offer a coherent and integrated customer experience.

• Ensure that programs integrate content on processes and procedures, customer service, and animal welfare, working in a coordinated manner with expert areas.

• Ensure a national deployment adapted to campaigns, openings, launches, and peak activity periods.

• Coordinate, support, and develop the network of internal trainers, mentors, and store references.

• Manage calendars, calls, sessions, participants, resources, providers, and budget.

• Manage subsidized training, coordinating its planning, communication, documentation, justification, and follow-up, and ensuring compliance with applicable requirements and deadlines.

• Ensure the proper use of LMS/Talentia, the traceability of activity, and the quality of training data.

• Define and monitor indicators for participation, completion, satisfaction, learning, application, and business impact.

• Prepare reporting, detect deviations, and drive action plans and continuous improvement.

• Drive a culture of continuous learning and support the adoption of new processes, tools, products, and ways of working.