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Salesforce Service Cloud Senior Developer

Hybrid in Madrid·Full-time·Added 6 days ago

Grupo IskayPet

145 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Grupo IskayPet doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have senior-level experience
Senior-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

What do we have to offer you? Thanks to our #HappyIskaylife program, you will find:

Flexible start and end times.
#Petfriendly environment: Bring your best friend to the office!
Hybrid working system: #teleworking for 50% of the working day.
Intensive working day every Friday and during the months of July and August.
Possibility of flexible compensation (restaurant vouchers, nursery, and transport) with Cobee.
Health insurance for you and your family at competitive prices.
Erasmus Program through which you will have the opportunity to experience moving temporarily or indefinitely to any of our offices: Málaga, Madrid, and Porto.
Psychological support regarding professional and personal matters.

Requirements

What we're looking for

Experience with Service Cloud.
Development with:
Apex
LWC / Aura (LWC preferred)
REST APIs
Declarative configuration:
Flows
Validation Rules
Object model
Permission sets
Experience with Salesforce Service Voice.
Experience with Amazon Connect:
Contact flows
Routing profiles
CCP
REST APIs
Webhooks
JSON

Nice to have

Will be valued

Speaking with the business and knowing how to translate requests into technical requirements
Salesforce Certifications:
Salesforce Administrator
Platform Developer I
Service Cloud Consultant
Experience with:
Omnichannel
Einstein Bots
Amazon AWS (Lambda, IAM, etc.)
Experience in contact center or customer service projects.

The role

Join the Leading Group in Animal Care!

Grupo IskayPet is born from the union of the Kiwoko ecosystems (physical and online stores, Mundo Belleza grooming salons, and Kivet Veterinary Centers) and Tiendanimal (physical and online stores, Salón de Belleza grooming salons, and Clinicanimal Veterinary Centers) following the acquisition by EMEFIN, a Peruvian family business group with over 80 years of experience in retail. Both ecosystems maintain their own identities while combining capabilities to offer the most complete proposal in pet care.

Today, with a presence in Spain and Portugal, more than 300 workplaces, and 4,000 people, we work to be benchmarks in animal welfare, under our mission: "To care for animals and make life better".

We are currently looking for a person for the position of Salesforce Service Cloud Senior Developer in the Digital area for our MADRID offices.

What you'll do

Development and configuration in Salesforce Service Cloud.
Implementation of solutions using:
Apex development
Lightning Web Components (LWC)
SOQL / SOSL
Declarative configuration:
Flows
Process Builder
Omnichannel
Case Management
Configuration and integration of Salesforce Service Voice.
Telephony management via Amazon Connect.
Integration between Salesforce and Amazon Connect (CTI, routing, screen pop, etc.).
Configuration of Service Console and Omnichannel routing.
Participation in deployments and testing.

About Grupo IskayPet

Grupo IskayPet is a pet-care group operating in the Iberian Peninsula, describing itself as an integral and pioneering proposal in the companion-animal care sector. It was formed by bringing together the leading pet-care ecosystems in Iberia, whose brands combine physical stores and online sales with services such as dog grooming and veterinary centres. Its job listings reference retail brands including Kiwoko — which the careers page describes as the leading pet-store chain with more than 190 stores in Spain and Portugal — as well as Tiendanimal and Kivet, with roles spanning store sales, veterinary care, grooming, logistics, finance, legal, CRM and Salesforce development.

In Spain, the group lists offices in Alcorcón (Madrid) and Málaga, alongside a location in Alfena, Portugal, and hires across a very wide geographic footprint, with current openings in regions from Andalusia and Catalonia to Galicia, the Canary Islands and the Balearics. Its careers portal is available in English, French, Italian, German and Spanish, and the group publishes an ethical code and ESG commitments in Spanish, Portuguese and English — relevant context for international professionals seeking retail, veterinary or corporate roles across its Spanish store and office network.

Industry: Pet Retail
In Spain: Madrid, Málaga
Website: iskaypet.com

Good to know if you are moving

Group brand Kiwoko operates more than 190 stores across Spain and Portugal, offering a wide network of retail locations for store-level roles.
The group lists offices in Alcorcón (Madrid) and Málaga in Spain, plus Alfena in Portugal.
The careers portal is available in English, French, Italian, German and Spanish.
Beyond retail stores, the group runs services such as dog grooming and veterinary centres, creating varied role types for animal-care professionals.
Current openings span many Spanish regions, including Andalusia, Asturias, Catalonia, Galicia, the Canary Islands, Murcia and the Valencian Community.

In their own words

About the company & team

#AuthenticPassion: putting our heart into everything we do.

#QualityCommitment: always seeking excellence in every detail.

#RealConnection: building genuine and meaningful relationships.

#ConstantImprovement: moving forward toward new challenges.

Technical requirements:

Additional information

*Grupo IskayPet S.L. (Tiendanimal, Kiwoko, Clinicanimal, Kivet) is committed to equality and opportunity among all candidates participating in selection processes, and is also committed to the integration of people with disabilities, paying special attention to those candidates holding a disability certificate.

All open roles at Grupo IskayPet