IT Support

Our value proposition, #HappyIskaylife, brings together initiatives that promote well-being in its 5 dimensions: physical, emotional, social, professional, and financial, with measures such as:

• Flexible start and end times, with a hybrid model (50% remote work) and intensive working days on Fridays and during July and August.
• #petfriendly environment: you can bring your pet to the office!
• Possibility of flexible compensation (restaurant vouchers, childcare, and transport), health insurance for you and your family, and psychological support services.
• We invest in your talent with continuous training and professional development tailored to you.
• Erasmus Program with the opportunity for temporary or permanent relocation to our offices in Málaga, Madrid, or Porto.

And this is only part of it; we have many more initiatives designed to take care of you and accompany you in your day-to-day life.

Join the Leading Group in Animal Care!

Grupo IskayPet is born from the union of the Kiwoko ecosystems (physical and online stores, Mundo Belleza grooming salons, and Kivet Veterinary Centers) and Tiendanimal (physical and online stores, Salón de Belleza grooming salons, and Clinicanimal Veterinary Centers) following the acquisition by EMEFIN, a Peruvian family business group with over 80 years of experience in retail. Both ecosystems maintain their own identities while combining capabilities to offer the most complete proposal in pet care.

Today, with a presence in Spain and Portugal, more than 300 workplaces, and 4,000 people, we work to be benchmarks in animal welfare, under our mission: "To care for animals and make life better".

We are selecting a person with experience in Level 1 on-site technical support for users at the Alcorcón office, with a high degree of autonomy, experience, and service orientation. The position will also provide remote support to the rest of the offices, warehouses, and users in Spain and Portugal when necessary, ensuring the correct preparation, availability, and functioning of the corporate devices, applications, and services included within the scope of Headquarters Support.

• Attend to, diagnose, resolve, and follow up on Level 1 incidents and support requests, both on-site and remotely.
• Provide on-site support to users at the Alcorcón office and remote support to other offices, warehouses, and users in Spain and Portugal when necessary.
• Prepare, configure, deliver, replace, and retire computers and peripherals, including Windows and Mac equipment.
• Manage onboarding, offboarding, and job changes from the perspective of equipment, applications, access, and coordination with the involved areas.
• Manage Microsoft 365 and the corporate applications included in the team's scope, as well as accounts, access, and licenses according to defined procedures.
• Provide support for Microsoft Teams, VPN, printers, peripherals, and other standard workstation services.
• Manage, configure, and support warehouse PDAs through the corporate MDM solution.
• Manage corporate telephony, including the preparation, configuration, delivery, replacement, and support of mobile phones.
• Maintain an updated asset inventory, record material movements, and control the lifecycle of devices.
• Process and follow up on IT material orders with regular suppliers once the need has been internally validated.
• Manage the reception, inventory, storage, preparation, delivery, and retrieval of material, as well as stock control.
• Coordinate repairs, warranties, and replacements with manufacturers and suppliers, following up until resolution.
• Document procedures, solutions, and FAQs, contributing to keeping the team's knowledge base updated.
• Coordinate with Infrastructure, Cybersecurity, People, and other technical or functional teams to resolve incidents and execute requests that require joint intervention.
• Participate in deployments, onboardings, technological changes, and small projects related to the digital workstation.

• Usual location: IskayPet office in Alcorcón (Madrid).
• Usual schedule: Monday to Thursday, 09:00 to 18:00; Friday, 08:00 to 15:00.
• The position requires regular on-site presence due to the nature of its functions, including on-site assistance, equipment preparation and delivery, repairs, and material management.
• There is the possibility of partial teleworking as long as service needs and the office's on-site activity allow it. It is not intended as a fixed distribution of days.
• Availability for occasional travel to the Ontígola warehouse when necessary.
• Participation in a 24/7 weekly rotating on-call system, shared among all team members.
• Salary range pending definition and validation by the Talent area according to the position and the profile's experience.

• Windows operating systems and macOS support knowledge.
• Microsoft 365, Microsoft Teams, and standard corporate productivity tools.
• Configuration and support of computers, monitors, docks, printers, peripherals, and mobile phones.
• User connectivity, basic networks, VPN, and initial diagnosis of access problems.
• Ticketing, inventory, and asset management tools.
• PDA device management through MDM solutions.
• Security best practices, information protection, and access management.

• User orientation and a vocation for service.
• Capacity for analysis, diagnosis, and problem-solving.
• Autonomy, responsibility, and good work organization.
• Clear, approachable communication adapted to people with different technical levels.
• Ability to prioritize in an environment with changing needs.
• Teamwork, collaboration, and willingness to share knowledge.
• Proactivity and a continuous improvement focus.