Support Technicians 24x7 in Lleida

• Permanent contract from day one.
• Stable project within a reference service in Catalonia.
• Joining a specialized user support team.
• Initial training and support to facilitate your integration and development.
• Flexible compensation with options such as medical insurance, meal vouchers, transport, and childcare.
• Free English classes.
• Access to a catalog of benefits and discounts.

At Izertis, we are looking to expand our team by incorporating 5 24x7 User Support Agents to become part of one of our most important clients in the Healthcare sector.

• Attend to and provide technical support to users, offering close and resolution-oriented service.
• Register, manage, and follow up on incidents and requests through ticketing tools.
• Resolve incidents related to the workstation within a healthcare technological environment.
• Escalate incidents to specialized teams when necessary.
• Keep ticket information up to date and guarantee correct traceability of the actions performed.
• Comply with established procedures and service level agreements (SLA).

Collaborate with the rest of the team to ensure service quality and user satisfaction.

What are we looking for from you?

• Required experience:
• At least 1 year of experience in technical user support, service desk, or user assistance in technological environments.
• Experience in incident management and resolution.
• Communication skills, customer orientation, and a vocation for service.
• Ability to work following procedures and service levels.
• Availability to work in a 24x7 service.

The work will be performed in Lleida, with a hybrid work modality, requiring presence in the offices 1 day every 15 days.

At Izertis, we drive the digital transformation of companies, organizations, and people through innovative technological solutions with impact.

Founded in 1996, with 30 years of history and included in the BME Continuous Market, Izertis consolidates itself as one of the 1000 fastest-growing companies among European countries.

Currently, we are more than 2,700 professionals distributed across offices in Europe, America, and Africa, with a presence in more than 50 countries where we provide services and projects through a wide portfolio of solutions such as:

Software Engineering; Consultancy & Governance; Cloud & Infrastructure; Cybersecurity; AI & Data & Emerging Technologies; CX & Business Solutions and other technologies that enable transformation processes.

And you, would you like to join our team? If so, don't hesitate to apply so that the Talent team can get to know you!

Also, don't forget to check the job offers section of our website for other options that may be interesting to you:

https://www.izertis.com/es/talento