Service Coordinator

✨We Offer:

This is your opportunity to develop your career in a solid technology company with international projection and constant expansion, where everything is possible.

• Remuneration based on merit and skills.
• Stable incorporation into a leading company in its sector.
• Continuous training in business, product, and role.
• Private medical insurance covered by the company.
• The ability to access our flexible benefits (childcare vouchers, company canteen, training, etc.).
• You will join a pleasant working environment with a committed team, where our values are integrity, collaboration, courage and excellence.

You will function as a Technical Interlocutor and Advisor to Customers, in the telephone management of Technical Service (STS), professional coordinator of Field Technicians, in collaboration with the Area Manager, and responsible for managing, planning, and optimizing service interventions in your area.

Technical/commercial attention and advice to Customers:

• Manage breakdown calls and customer service requests, open orders in the system, and manage their execution until final closure.
• Prepare quotes for customers for repairs and battery sales.
• Process and resolve customer claims and complaints.
• Support the service to ensure the contractual fulfillment of Contracts (FS, SLAs) and customer satisfaction.

Technical Service management.

• Manage the planning and re-planning of inspections and control compliance with deadlines.
• Plan and coordinate repair orders.
• Manage Technical Assistance Bulletins (unlocking, etc.).
• Manage the transport and repair of external machines in the workshop.
• Manage the delivery and commissioning of machines: New, ACP, Used.
• Process technically: warranties, credits, damage due to misuse.

Support for Technicians in your Area

• Perform monitoring and control of productivity and the undertaking of created service orders.
• Perform monitoring of the spare parts courier service, in collaboration with STR.
• Analyze and facilitate technician interventions.

Achievement of STS objectives

• Perform the agreed actions for the fulfillment of the strategic objectives of the Company and the Delegation's STS (billing, costs, profit margins, market coverage, inspection compliance, etc.)

Comply with quality performance and the continuous improvement of internal processes.

Ensure compliance with the quality requirements associated with the processes as defined in the Process Sheets, Sub-processes, Instructions, or any others defined in the System documents.

Collaborate in the detection and resolution of incidents. Communicate relevant management non-conformities to the QE Expert.

Comply with environmental performance and HSE best practices in offices.

Segregation of waste generated in offices.

Use of necessary PPE in indicated areas and jobs if traveling to workshop or warehouse areas.

Prevention and control of risks associated with the position according to its risk assessment