Customer Success Team Lead | SMB | Spanish Market

• Annual Salary Range: €55,000 - €70,000 OTE

• Equity Package: Align your growth with the company's long-term success.

Benefits That Matter

• Hybrid Work: Split your time between home and our Madrid HQ, at least three days a week.

• Health Insurance: Comprehensive coverage to ensure peace of mind.

• Meal Vouchers: Daily support to make your lunch breaks easier.

• Performance Bonuses: Rewards tied directly to measurable results.

• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom.

We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome.

Our next goal? Become Europe's most-used legal product.

At Lexroom, we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

The Role
We're looking for a CSM Team Lead to build and lead our Customer Success function in Spain from the ground up.
This is a player-coach role. You'll own a portfolio of our largest Spanish SMB accounts, and you'll also lead the Spanish CS team as it grows. You'll report directly to CS Leadership and work closely with Sales, Customer Care, Product, and Marketing.
You'll start leading 2-3 CSMs in Q1 2027. Once the team reaches 5-6 CSMs, you'll step into a full Team Manager role. At that point you'll focus entirely on people leadership and won't carry your own portfolio.

Your Key Responsibilities

• Own a portfolio of key accounts: Manage our largest Spanish SMB customers from handover to renewal, with a clear goal of keeping every customer and growing each account through proactive upsell and uplift.

• Lead and grow the team: Hire, onboard, coach, and manage the Spanish CSM team, and set the standard for health, retention, and growth (NRR, GRR).

• Run a proactive, commercial CS motion: Don't wait for customers to call. Reach out first, spot the opportunity in every conversation, and teach the team to do the same.

• Adapt the Italian playbook to Spain: Import what works from our Italian CS engine and localize onboarding, engagement, and renewal playbooks for the Spanish market.

• Be the voice of the Spanish customer: Gather feedback and feed it back to Product and Marketing to shape the roadmap and go-to-market.

• Own the numbers: Build dashboards, monitor account health, usage, and churn risk, and report on the health and growth of the Spanish portfolio.

• Based in Spain, able to work from our Madrid HQ at least 3 days a week.

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.

• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.

• Deliver Meaningful Results: Your work will directly influence how legal professionals operate-faster, clearer, and more efficiently.