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Customer Success Team Lead (Spanish Market)

Remote from Spain·Added yesterday (last checked 3 Nov)

RealAdvisor S.A.

9 open roles

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Our summary

Work mode: Remote from Spain
Spanish: Native level

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in Customer Success, Account Management, or client management
Experience leading or coordinating teams
Strong customer orientation and leadership capacity
Excellent organizational and communicative skills
Familiarity with CRM and digital tools
Fluent or native Spanish

Nice to have

Experience in the real estate sector is a plus

Pay & benefits

What you'll get

Fixed salary + unlimited variable linked to team objectives and performance
Long-term collaboration
Structure designed to guarantee stability and professional growth

Apply now and help us transform the future of the real estate sector.

The role

RealAdvisor is one of the leading digital platforms in the European real estate ecosystem. Founded in Switzerland, we currently support more than 5,000 real estate agencies and attract more than 10 million users per year across Europe.

We are growing rapidly with a clear mission: to help real estate professionals grow through data, transparency, and smart technology.

Type of collaboration: Freelance collaboration with self-employed status / invoice (or availability to register as self-employed).

What you'll do

We are looking for a Customer Success Team Leader to lead, develop, and support a team focused on guaranteeing our clients' success and maximizing their experience with RealAdvisor.

We are looking for a person with the ability to combine leadership, strategic vision, and customer orientation, capable of driving results while developing and motivating their team.

We are looking for an organized, communicative, and results-oriented person, with experience managing teams and creating relationships of trust with both clients and collaborators.

A strong performer in this role should be able to:

Lead and develop a high-performance team
Maintain a high level of client engagement and satisfaction
Drive retention and portfolio growth
Identify opportunities for improvement and process scalability
Support the team in meeting objectives and KPIs
Lead, support, and develop a Customer Success team
Define objectives, monitor KPIs, and ensure the achievement of results
Supervise the management and development of the team's client portfolio
Ensure efficient onboarding and an excellent experience for clients
Train and support the team to improve platform adoption and use
Identify opportunities to improve retention, engagement, and customer lifetime value
Supervise requests, feedback, and support activities
Guarantee the correct updating of the CRM, reporting, and coordination with Sales and Marketing teams
Analyze metrics and propose continuous improvements in processes and customer experience
Act as a support point and reference for the team in resolving complex situations

About RealAdvisor S.A.

RealAdvisor S.A. is a Swiss PropTech company headquartered in Geneva that provides a digital platform for real estate valuation and property transactions. The company leverages data analytics and automated valuation models (AVMs) to help homeowners, buyers, and real estate professionals estimate property values and streamline the selling process. With a focus on the Swiss market, RealAdvisor has established itself as a recognized player in the real estate technology space, offering tools that simplify the complex process of buying and selling property.

In Spain, RealAdvisor is expanding its sales operations, currently hiring for sales development and inside sales roles targeting the Spanish market. The company's work culture is international and dynamic, with a strong emphasis on technology and data-driven decision-making. For international professionals, RealAdvisor offers an opportunity to join a growing PropTech company with a Swiss foundation, working remotely or in a hybrid setup, and gaining experience in cross-border real estate sales. The roles are particularly suited for sales professionals with fluency in Spanish and an interest in the real estate sector.

Founded: 2016
Employees: 11–50
Headquarters: Geneva, Switzerland

Good to know if you are moving

RealAdvisor is a Swiss company, so international hires may need to navigate Swiss work permit processes if working from Switzerland, but the Spain-based roles are likely remote or based in Spain, offering flexibility.
The company uses Workable for its careers page, indicating a modern and structured hiring process.
Fluency in Spanish is essential for the Spain-focused sales roles, and German is a plus for the Swiss market.
As a PropTech company, RealAdvisor offers a chance to work at the intersection of technology and real estate, a growing sector in Europe.
The company is relatively small, which may offer employees more direct impact and visibility in their roles.

All open roles at RealAdvisor S.A.