Service Quality and Administrative Support Technician
On-site in Vitoria-Gasteiz·Added 4 months ago
This job was published 4 months ago
Overview
Requirements
Have the right to work in Spain
LKS Next doesn't mention sponsorship in the ad.
Work on-site in Vitoria-Gasteiz
No relocation package mentioned.
This job was automatically translated to English.
Requirements
What we're looking for
- Specialized training in quality management.
- Experience in quality management or similar functions.
- Knowledge of indicators, SLAs, and audits.
- Analytical skills and continuous improvement mindset.
Nice to have
- Experience in public service environments is valued
The role
We are looking for a professional to ensure service quality and provide administrative support.
What you'll do
- Monitoring of the quality plan, indicators, and service level agreements (SLAs).
- Support in internal and external audits and monitoring of non-conformities.
- Management of claims, complaints, and suggestions.
- Design and analysis of satisfaction surveys.
- Proposal of improvements for service quality.
- Control and execution of administrative procedures and formalities.
- Logistical support and coordination of auxiliary services.
About LKS Next
LKS Next is a Spanish business group providing advanced professional services in consulting, technology, legal, and corporate finance, with a strong focus on digital transformation and Industry 4.0. As part of the MONDRAGON Corporation, it operates with a cooperative model, emphasizing innovation, sustainability, and social commitment. The company has over 850 employees and more than 35 years of experience, serving clients across various industries with a multidisciplinary approach.
- Industry
- IT services and business consulting
- Employees
- 500–1,000
- Headquarters
- Arrasate-Mondragón, Spain
- In Spain
- Arrasate-Mondragón, Bilbao, Zamudio and 5 more
- Website
- lksnext.com
Good to know if you are moving
- LKS Next is part of MONDRAGON, a major Spanish cooperative group, offering a unique cooperative work environment where employees can participate in decision-making.
- The company has offices in several Spanish cities including Madrid, Bilbao, San Sebastián, Vitoria-Gasteiz, and Zamudio, providing opportunities across the country.
- LKS Next emphasizes flexibility with remote, hybrid, and on-site work options, and invests over 2% of sales in employee training.
- The company is committed to sustainability and digital transformation, working on European projects like EDWIM (quantum layer) and partnerships with innovation hubs like onTech Innovation.
- International professionals can expect a collaborative and inclusive culture, with a focus on professional growth and well-being.
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