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Ticket Agent – Front Office / Customer Service for Museum

On-site in Barcelona·Full-time·Added 3 days ago

MagmaCultura

52 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
University degree
“Grau o Llicenciatura en Turisme, Publicitat i Relacions Públiques, Humanitats, Comunicació, Història de l'Art, Belles Arts o equivalents.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Real impact in the cultural sector: joining a leading organization in the management of cultural projects.
Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.
Working day, days and hours: 10 h/week: Saturdays, Sundays and holidays from 14:45 to 19:45 h.
Start date: immediate.
Location: Barcelona.

Requirements

What we're looking for

Academic training: Degree or Licentiate in Tourism, Advertising and Public Relations, Humanities, Communication, Art History, Fine Arts, or equivalents.
Languages: native or bilingual Catalan and Spanish. Advanced English. Any other additional language will be valued.
Previous experience: in similar positions, customer service, or ticket sales in cultural or educational environments.
Your essence: if you are a resourceful person, with high communication skills, a vocation for service, and the ability to work in a team, this is your place!

The role

We are looking for a Ticket Agent - Front Office for a prominent reference museum in Barcelona.

Your main function will be to serve as the key point of contact with the public, managing in-person, online, and telephone customer service, ensuring a warm welcome to groups and optimizing ticket sales to guarantee an excellent and fluid visiting experience.

What you'll do

Welcome and guide visiting public: receive the public with warmth, providing clear information about the cultural offering adapted to their interests.
Manage the box office and promote the cultural offering: handle daily ticket sales while recommending complementary activities and products to enrich the visiting public's experience.
Process payments and cash reconciliation: manage payments in cash or by card terminal and perform daily cash closing with rigor.
Attend and manage communication channels: respond to inquiries through telephone service and the management of the center's email.
Build user loyalty in the database: process the registration of visitors to the mailing system complying with current data protection regulations.

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry: Cultural Services
In Spain: Madrid, Barcelona, Valencia and 10 more
Website: magmacultura.com

Good to know if you are moving

Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

About the company & team

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we remain the same company: passionate, close, and committed to bringing heritage, art, and knowledge closer to people. We conceptualize, design, manage, and communicate cultural, educational, and tourism projects, with museums, cultural centers, and heritage sites as our main areas of operation. Join our team!

Additional information

At Magmacultura, we firmly believe that, to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free from discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that endorses our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated under criteria of talent, motivation, and potential.

All open roles at MagmaCultura