Customer Experience & Project Management Intern

• Enjoy a flexible schedule and hybrid work that adapts to your needs. At Mango, we are committed to work-life balance.

• At Mango, the weekend starts on Friday at midday. We offer intensive schedules on Fridays and the eve of holidays.

• Plan your vacations according to your preferences. At Mango, we value your time and want you to enjoy every moment.

• As part of the Mango team, you will have discounts on all our lines, so you can always be up to date!

• Flexible compensation package with tax advantages: medical insurance, training, catering, and childcare vouchers.

• Free company transport from Barcelona and El Vallés.

• At Mango, we invest in your personal and professional growth. Access a varied training offer, personalized mentoring, continuous development programs, and internal promotion opportunities that will propel you toward success. On a technical level, you will be able to train in the use of different technological platforms, as well as participate in workshops, meetups, communities of practice, team buildings, and company meetings.

• Think big! Mango offers you international opportunities in more than 120 markets to expand your horizons and grow alongside us on a global level.

At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further. Therefore, we are committed to offering equal opportunities for everyone, valuing the authenticity of each individual.

Taking Fashion Further

• Degree in Design, Business Administration, Industrial Engineering, Marketing, or similar.
• Good level of data analysis, organization, and attention to detail.
• High/medium level of English.
• Interest in Customer Experience, UX, or Service Design.
• Interest in project management and collaborative environments.
• Ability to learn and proactivity.
• Good communication and teamwork skills.
• High/medium level of office tools (PowerPoint (Keynote), Excel, Word).

We are looking for a Customer Experience & Project Management Intern to provide support in the design and improvement of customer experiences, as well as in the coordination and monitoring of projects. This is an opportunity to learn through practical experience how user-centered initiatives are developed within a professional environment.

The person will join a multidisciplinary team, collaborating in different project phases and gaining experience in customer experience methodologies and project management.

• Provide support in the analysis and documentation of customer journeys.
• Collaborate in the collection and organization of customer insights.
• Support the planning and monitoring of tasks within projects.
• Participate in the preparation of presentations, reports, and deliverables.
• Assist in workshops and co-creation sessions with the team, contributing to the documentation of ideas, processes, and best practices.
• Support research tasks (benchmark, trends, market analysis).
• Participate in the creation of visual materials (experience maps, presentations, flows, etc.).
• Provide support in the monitoring of basic project and experience KPIs.