Customer Support Intern

• You have a high level of English (C1), enabling you to communicate effectively in an international environment.

• You demonstrate exceptional problem-solving skills and empathy in customer service situations.

• You are organized and capable of managing multiple tasks and inquiries simultaneously.

• You have a proactive and positive attitude toward tackling challenges in a dynamic environment.

• You have previous experience in customer service roles, especially in the fashion or ecommerce industry.

• You are familiar with customer service tools and customer relationship management (CRM) systems.

• You share our passion for streetwear fashion and understand the importance of an exceptional customer experience.

Your mission as a Customer Support Intern at COLD CULTURE will be to dive into the world of customer service, providing guidance and resolving issues across the various channels COLD CULTURE uses to connect with its customers. With a hands-on approach, you will contribute to the unique experience of our customers, honing your skills in managing inquiries and collaborating with the team to solidify your learning during this internship period.

• Provide exceptional customer guidance across various omnichannel platforms, including email, WhatsApp, and social media, ensuring a positive experience consistent with our streetwear brand image.

• Resolve issues and inquiries, acting as the bridge between the customer and the internal team to solve problems and continuously improve our services.

• Establish and maintain effective communication with shipping agencies to monitor and update order statuses, ensuring timely and satisfactory delivery of our products globally.

• Collaborate with other departments to improve processes and procedures, contributing to the ongoing enhancement of the customer experience.

• Provide valuable feedback on customer trends and expectations, contributing to the evolution of our services and products.

COLD is not just streetwear. It is attitude. It is culture. It is revolution.
We were born in the street, we create from creative rage, and we move with our own style. Every garment speaks clearly: without fear, without filters, without asking permission. Our vision is worldwide: we didn't come to fit in, we came to break the mold.
COLD is a brand for those who dare to be different.

Here are the contributions you will make in this role:

• You are able to enter into an internship agreement with your educational institution or university.