Operations and Request Management Administrator (M/F/X)

Operations and Request Management Administrator (M/F/X) Would you like to join a dynamic project within a leading national company? We are looking for an organized, decisive, and customer-oriented person to join a team in charge of managing and tracking operational requests, ensuring an excellent service experience and compliance with established quality standards. Functions: • Reception, validation, and registration of requests through the different enabled channels. • Processing and resolution of operational tasks following established procedures. • Tracking and monitoring of requests, guaranteeing their correct evolution, traceability, and closure. • Incident management and coordination with different areas to ensure the resolution of cases. • Identification and referral of requests to specialized teams when necessary. • Escalation of cases that require additional intervention or cross-functional coordination. • Communication with customers, distributors, or suppliers, acting as the first point of contact. • Information and tracking of request status, maintaining agile and professional attention. • Reporting of incidents and operational needs to the team leader. • Guaranteeing the quality, consistency, and traceability of the managed information. • Compliance with established service levels (SLA) and quality indicators. • Collaboration in communications and training actions aimed at internal and external customers regarding procedures, best practices, or new functionalities. Conditions: • Temporary contract for replacement due to Temporary Disability (IT). • Immediate start. • Location: Las Palmas de Gran Canaria. • Gross hourly salary: 12.34 €. Schedule: Monday to Friday: 2 weeks of morning shift from 8:00 to 15:00h, 1 week from 8:00 to 18:00h, holiday eves and Fridays from 8:00 to 15:00h. Requirements: • Previous experience in administrative tasks, customer service, request management, or similar operational functions. • Good command of IT tools and management applications. • High level of English. • Organizational capacity and attention to detail. • Orientation towards service, quality, and incident resolution. • Communication and teamwork skills. • Availability for immediate start. If you are looking for an opportunity to join a professional environment, develop your operational experience, and be part of a team committed to service quality, we will be delighted to meet you.