Customer Internship

• Undergraduate students in Computer Engineering, Telecommunications, Industrial Engineering, or related degrees (profiles in Data Analytics or Business Administration with a specialization in technology will also be valued)
• English Minimum B2
• Technical knowledge:
  • Required:
    • Basic-intermediate use of Excel
  • Valued:
    • Interest in disciplines related to CRM, Customer Experience, Marketing Automation, or Digital Analytics.
    • Academic or practical experience in data analysis
    • Knowledge of management tools (Jira or similar)
• Proficiency in specific applications:
  • Required:
    • Excel and office tools
  • Valued:
    • Power BI / Tableau or other data analysis tools
    • Jira or other ticketing tools
    • Survey or Customer Experience tools (Medallia or others)
    • Google Analytics, Looker Studio, or similar tools.
    • CRM/Marketing Automation platforms

You will work with leading tools in customer management, customer experience, and digital analytics, including Salesforce (CRM, communication automation, customer journeys, and campaigns), Medallia (VoC, NPS, and CSAT), and the Google Analytics ecosystem (GA4, Tag Manager, and Looker Studio). Additionally, you will develop skills in data analysis and visualization, functional documentation, requirements management, and the use of collaborative tools such as Excel, Google Sheets, PowerPoint, and Jira.

• Study Grant: 800 gross euros per month.
• Boost your career by applying everything you have learned in a global professional environment, participating in real projects from day one.
• Develop new hard and soft skills, enhancing your key competencies, while advancing toward your professional goals.
• Be part of a 100% collaborative and international environment, where you can learn from diverse profiles and work with multidisciplinary teams.
• Enjoy the bus route that connects the center of Madrid with our offices.
• Access free parking at all our facilities to make coming to work even easier.
• Train for free in our corporate gym, available from 6:30 to 10:00 and from 13:00 to 21:00, so you can take care of your well-being whenever it suits you best.

We are unique because we are diverse!

Start developing your professional career at Mapfre Tech!

With us, you will be part of an international environment where you can innovate by participating in global projects focused on the latest technological trends. All of this in a flexible and agile environment surrounded by excellent professionals from around the world... are you ready?

You will be part of the Customer Technology team, participating in a rotational program across different areas such as CRM, Marketing Automation, Voice of the Customer, and Digital Analytics. During the internship, you will learn how customer interactions are managed and optimized using market-leading tools, collaborating on projects related to customer experience, automation, data analysis, and continuous improvement. Additionally, you will work alongside business and technology teams to transform needs into digital solutions that drive company results.

• Support in the monitoring and analysis of sales and after-sales processes, collaborating on the continuous improvement of customer management.

• Participation in the design and execution of projects/evolutions related to the Salesforce CRM platform

• Collaboration in the creation, configuration, and monitoring of campaigns and customer journeys.

• Support in audience segmentation, communication automation, and results analysis to identify improvement opportunities

• Support in the functional documentation of processes and business needs.

• Format: On-site.
• Location: Calle de María Tubau 10, Madrid
• Duration: Minimum 6 months, with the possibility of extending the period up to one year.
• Schedule: Monday to Friday from 8:00 to 15:00.
• Start Date: November 2026