CRM Specialist
A Senior CRM Specialist will lead the technical and functional service of CRM platforms.
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This job advert was originally written in Spanish.
We are all unique!
Give your career a fresh start and keep growing professionally at Mapfre Tech! You'll join an international environment where you can innovate by working on global projects focused on the latest technology trends. All of this in a flexible, agile setting surrounded by excellent professionals from around the world... Are you ready?
We are looking for a project manager and SAP Technical/Functional Specialist, expert in Logistics and Invoicing processes (incoming and outgoing), highly qualified and motivated to join our team. The ideal candidate will have solid experience in these areas and be up to date with new trends and the evolution of the SAP suite. This role is key to the development and maintenance of SAP solutions at Mapfre, ensuring maximum efficiency, alignment with best practices, and continuous process improvement.
Gathering requirements for the assessment, sizing, and valuation of the evolution of the SAP tool across the different processes.
Management of projects related to electronic invoicing (outgoing and incoming), across multiple channels and with different technologies.
Analysis and integration of SAP processes within the company's processes, managing the evolution of the tools.
Execution of technical activities and validation of technical proposals from vendors in projects involving external personnel.
Adoption and integration of new SAP technologies into existing processes.
User support for resolving related queries and incidents.
Functional and technical support for the other projects and processes developed within the department that overlap in time with the projects under their assignment.
Reporting as required to internal managers, with a high level of autonomy.
Las Tablas, Madrid.
First point of contact
With recruitment team
Starts from your application, LinkedIn, or a call from the recruitment team or a partner agency; a first conversation about you and the open opportunities.
Interview with Human Resources
With HR team
Conversation about your interests, experience, skills and how you approach challenges, plus your questions about Mapfre.
Technical interview
With the team · 1–2 sessions
One or two interviews with the team to assess technical skills and explain the day-to-day of the role.
Mapfre is a global insurance company headquartered in Madrid, Spain, with a strong presence in the insurance and reinsurance markets across Europe, the Americas, and Asia. It offers a wide range of products including life, health, auto, and home insurance, and operates through multiple brands such as Verti. With over 30,000 employees worldwide, Mapfre is one of the largest Spanish multinationals in the insurance sector.
In Spain, Mapfre has its main offices in Madrid and Barcelona, with a significant network of commercial offices across the country. The company is known for its strong corporate culture, focus on digital transformation, and investment in technology and data analytics. For international professionals, Mapfre offers opportunities in areas like data science, cybersecurity, cloud architecture, and finance, with a work environment that values innovation and professional development.
Every recruitment process at MAPFRE is carried out under the principles of EQUAL OPPORTUNITIES and NON-DISCRIMINATION, where the candidate's SKILLS and PROFESSIONAL MERIT are the only criteria considered for the final hiring decision.
We create work environments that value diversity and are free from discrimination based on sex, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition.
You can consult our Diversity and Equal Opportunities policy: politica-de-diversidad-e-igualdad-de-oportunidades.pdf (mapfre.com)
By applying to this job offer, you are informed and consent to the processing by MAPFRE of the personal data you have voluntarily provided through this platform. If you provide personal data of third parties other than yourself, you guarantee that you have obtained their prior consent to communicate their data and that you have informed them accordingly.
MAPFRE, as the data controller, will process your data solely for the purpose of managing your participation in selection processes. For this purpose, profiles may be created, and automated decisions may result from the processing of your data. In order to manage your participation in various selection processes within MAPFRE Group companies, subsidiaries, affiliates, and Fundación MAPFRE, your data may be communicated to these entities and may be subject to international transfer.
You can find additional information about data protection at MAPFRE at https://www.mapfre.com/corporativo-es/clausulas/RRHHseleccion.pdf, where we indicate how to exercise your rights of access, rectification, deletion, restriction, objection, and portability of your personal data.