Bar Manager

What you'll get

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

At the Palacio de los Duques Gran Meliá hotel, we are looking for a bar manager capable of leading the comprehensive management of the hotel's bars, guaranteeing an exceptional luxury experience for guests and external customers, maximizing business profitability, and ensuring the highest standards of quality, service, innovation, and operational excellence characteristic of Gran Meliá. They will be responsible for developing a differentiated beverage offering, driving sales through memorable experiences, and leading their team to achieve established satisfaction, quality, and financial results.

Main Mission

Understand the implementation of the Bar/bars methodology (products, orders, service standards).
Know and monitor the products of the Bar/bars in the hotel.
Plan Bar menus (menu rotation).
VIP procedures.
Tools for new F&B projects.
Participate in service order follow-up meetings to ensure events are held in a timely and proper manner.
Ensure the team is knowledgeable about the technical sheets for the various outlets.
Create action plans for their hotel, at an implementation level, for the product proposal in the hotel's bar/bars.
Reporting & monitoring - Revo.
Management with suppliers.
Product requests via SAP.
Review and follow up on maintenance activities in the facilities.
Responsible for the equipment and machinery of the hotel's restaurants and bars; coordinates the maintenance, decoration, cleaning, and good condition of the facilities. Verifies the replenishment of linen and cutlery in poor condition.
Coordinate the cleaning of their work area and ensure the correct condition of crockery, cutlery, glassware, bottles, and equipment in general.
Attend to customers at the bar and/or bar tables, prepare the requested drinks, and make suggestions according to the menu.
Perform sales work by promoting products and making suggestions to customers; design an attractive menu according to the seasonality and hotel brand and present it to their immediate supervisor for approval.
Stay updated regarding the product offering in the market and cocktail making. Ensure that drink preparation is done according to the recipe book to maintain uniformity in weight, image, and flavors.
Coordinate special bar setups for shows, as agreed with the Activities department.
Operate the computer management systems for their area (POS) and basic Microsoft Office programs: Word and Excel.
Responsible for compliance with the legal obligations pertaining to their area and handles inspections should they occur.
Control consumption and place new orders.
Know the budget of their department.
To support the person responsible for the department in preparing projections.
Is knowledgeable about the economic results of their hotels and the economic results of their department, as well as deviations vs. budget/projection.
Ensure compliance with the economic objectives established in the department and is knowledgeable about the economic objectives of their hotels, as well as their fulfillment.
Support the department manager in placing orders following the established procedure, as well as in the control of materials and services.
Support and participate in the identification of talent within their department.
Know the development plans and tools regarding Human Resources and promote their use (Melia Home, Meliá Escucha, E-melia, development plans, Inspiring Opportunities, Graduates Programs, Code of Ethics...).
Identify high-potential personnel, as well as actively participate in the development of the team and trainees (if applicable).
Follow up on the climate action plans defined by the department.
To encourage their team's participation in the well-being programs made available at the Hotel.
To promote the use of social media following the guidelines established by the company.
Support in team selection and its dissemination on social media.
Ensure the guest experience and personalize their stay, anticipating their needs and exceeding their expectations.
Manage customer incidents, communicating the actions taken specifically to the hotel's Guest Experience Department.
To know and share the Guest Voice objectives with their team and ensure their compliance, supporting the creation and definition of improvement plans if necessary.
Know the services and facilities of their hotels as well as the entertainment, experiences, and events program, ensuring that the team has all the information to be able to promote them to customers.
Know the evacuation plan for their Hotels.
Support the responsibilities assigned to them in the Center's Self-Protection Manual or local equivalent in other countries.
Ensure compliance with Procedures and Instructions regarding occupational health and safety.
Know the department's personal protective equipment and support its correct implementation and use through the corresponding training actions.
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
To be part of Meliá Hotels International, one of the world's leading hotel companies.
Stable professional project with real opportunities for national and international growth and development.
Access to continuous training and talent development programs.
Exclusive discounts and benefits for employees at the group's hotels and services.
Well-being, recognition, and employee experience programs.