Front Office Agent

• Training in Tourism, Hotel Management, or related areas.
• Advanced level of Spanish and English. Knowledge of a third language will be positively valued.
• Knowledge of hotel operations, reception processes, and hotel management systems.
• Previous experience in customer service, preferably in the hotel sector.
• Organized, resourceful person with the ability to work in a team.
• Excellent communication skills and a clear vocation for service.
• Positive attitude, desire to learn, and orientation toward customer satisfaction.

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
• Joining one of the most internationally recognized hotel companies.
• Ongoing training and professional development opportunities.
• Real possibilities for internal growth within Meliá Hotels International.
• Excellent working and collaborative environment.
• Employee benefits and discount program through Meliá Rewards.
• The opportunity to develop your career in a dynamic, multicultural environment oriented toward excellence.

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Are you passionate about customer service and do you enjoy creating memorable experiences for people? At Meliá Barajas, we are looking to hire a Receptionist who will become the first welcoming smile for our guests and contribute to offering exceptional service at every moment of their stay.

You will be part of a dynamic and professional team, where your approachability, organization, and customer orientation will be key to guaranteeing a unique experience from the arrival to the departure of each guest.

You will be responsible for managing the daily operations of Reception, ensuring an efficient, personalized service aligned with Meliá's quality standards. You will work alongside the team to exceed our customers' expectations and contribute to excellence in their experience.

• Manage check-in and check-out processes in an agile and efficient manner.
• Attend to, advise, and welcome guests, offering close and personalized attention.
• Perform administrative tasks specific to reception, including billing, collections, and reservation management.
• Keep guest information up to date to know their preferences and needs.
• Handle in-person and telephone inquiries and requests, guaranteeing a fast and effective response.
• Manage incidents and complaints with professionalism, empathy, and a solution-oriented approach.
• Identify upselling and cross-selling opportunities, contributing to the maximization of the hotel's revenue.
• Coordinate the arrival and attention of VIP clients, guaranteeing a differentiated experience.
• Collaborate with the rest of the departments to ensure excellent and consistent service.
• Comply with and promote the quality, service, and security standards established by the company.