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Front Office Agent

On-site in Madrid·Added 22 days ago (last checked 8 Oct)

Meliá Hotels

258 open roles

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Overview

Work mode: On-site, Madrid
Hours: Rotating shifts, including nights
English: Required
Benefits: Flexible pay plan

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Education in Tourism, Hospitality, or a related field.
Previous experience in hotel reception (valued in hotels of a similar category).
High level of English (essential); other languages will be valued.
Proficiency in computer tools and hotel management systems (PMS).
Customer orientation, communication skills, and problem-solving ability.
Availability to work rotating shifts (morning, afternoon, and night).

Pay & benefits

What you'll get

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Joining Meliá Hotels International, a leading company in the tourism sector.
Training and professional development plan.
Internal growth opportunities.
Excellent work environment.
Exclusive benefits and discounts for employees.

The role

At Meliá Madrid Princesa, we are looking to hire a Front Office Agent (Receptionist) with a passion for customer service and a vocation for service, who wants to be part of a dynamic team in one of our most emblematic hotels in Madrid.

You will be the first point of contact for our guests, ensuring an exceptional experience from their arrival to their departure, conveying the values and quality standards of Meliá Hotels International.

What you'll do

Attend to guests during the check-in and check-out processes efficiently and professionally.
Manage reservations, modifications, and special requests.
Provide information about the hotel, services, and the city.
Resolve incidents and ensure guest satisfaction.
Perform administrative tasks inherent to the position (billing, cash handling, cash register control, etc.).
Coordinate with other departments to ensure an excellent experience.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more
Website: melia.com

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

About the company & team

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

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