€500
🇬🇧What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Palma
No relocation package mentioned.
This job was automatically translated to English,.
The role
Join our talent community and develop your career with opportunities designed for people eager to grow, just like you.
Discover some of the benefits we offer you:
Learning Paths: You will have a clear plan from day one, with welcome sessions, follow-up, and feedback to help you acquire new skills and prepare for your professional future.
IDEAL Talent: We identify and develop the best-performing interns to offer them the best career paths within the company. In addition, you will be able to access new opportunities within Meliá, such as our Graduate programs, designed to train the company's future leaders.
Global and diverse environment: Enjoy a multicultural atmosphere where every day is an opportunity to learn, share, and take on new challenges.
Are you passionate about the world of hospitality and motivated to create memorable experiences for guests? At Meliá Palma Marina, we are looking for students of Tourism, Hospitality, or similar fields who wish to complete their internships in our Guest Experience Department, a key area for ensuring excellence during our guests' stay.
What you'll do
During your internship, you will collaborate with the team on tasks such as:
- Personalized guest service: resolving doubts, supporting special requests, and anticipating their needs.
- Management of the customer experience from arrival to departure.
- Escorting and welcoming VIP clients and groups.
- Review and monitoring of quality standards in different areas of the hotel.
- Incident management and follow-up to ensure their correct resolution.
- Collection and analysis of feedback from customers through surveys and online platforms.
- Support in the organization of special details (amenities, celebrations, anniversaries, etc.).
- Collaboration with other departments (reception, F&B, housekeeping) to guarantee an integrated experience.
- Preparation of reports and briefings regarding customer satisfaction.
How you'll work
- Internship period adaptable according to academic agreement.
- Rotating schedule according to the operational needs of the department.
Requirements
What we're looking for
- Student of Tourism, Hospitality, Protocol, or related fields with the possibility of signing an internship agreement.
- High level of Spanish and English (other languages are a plus).
- Vocation for service, communication skills, and a positive attitude.
- Organizational skills and ability to work in a team.
Pay & benefits
What you'll get
- Joining a flagship hotel within the Meliá Hotels International brand.
- Practical training at the side of industry professionals.
- A dynamic, multicultural, and service-oriented environment.
- Possibility to continue your career within the group, depending on performance and available vacancies.
The role
Únete a nuestra comunidad de talento y desarrólla tu carrera con oportunidades pensadas para personas con ganas de crecer como tú.
Descubre algunos de los beneficios que te ofrecemos:
Itinerarios de Aprendizaje: Tendrás un plan claro desde el primer día, con sesiones de bienvenida, seguimiento y feedback para ayudarte a adquirir nuevas habilidades y prepararte para tu futuro profesional.
Talento IDEAL: Identificamos y desarrollamos a las personas en prácticas con mejor desempeño para ofrecerles los mejores caminos dentro de la compañía. Además, podrás acceder a nuevas oportunidades dentro de Meliá, como nuestros programas Graduate, diseñados para formar a los futuros líderes de la compañía.
Entorno global y diverso: Disfruta de un ambiente multicultural, donde cada día es una oportunidad para aprender, compartir y afrontar nuevos retos.
¿Te apasiona el mundo de la hotelería y te motiva crear experiencias memorables para los clientes? En Meliá Palma Marina estamos buscando estudiantes de Turismo, Hotelería o similares que deseen realizar sus prácticas en nuestro Departamento de Guest Experience, un área clave para asegurar la excelencia en la estancia de nuestros huéspedes.
What you'll do
Durante tus prácticas, colaborarás con el equipo en tareas como:
- Atención personalizada a los huéspedes: resolver dudas, apoyar en solicitudes especiales y anticiparse a sus necesidades.
- Gestión de la experiencia del cliente desde la llegada hasta la salida.
- Acompañamiento y bienvenida a clientes VIP y grupos.
- Revisión y seguimiento de estándares de calidad en diferentes áreas del hotel.
- Gestión de incidencias y seguimiento para asegurar su correcta resolución.
- Recopilación y análisis de feedback de clientes a través de encuestas y plataformas online.
- Apoyo en la organización de detalles especiales (amenities, celebraciones, aniversario, etc.).
- Colaboración con otros departamentos (recepción, F&B, housekeeping) para garantizar una experiencia integrada.
- Elaboración de informes y reportes sobre satisfacción del cliente.
How you'll work
- Periodo de prácticas adaptable según convenio académico.
- Horario rotativo según necesidades operativas del departamento.
Requirements
What we're looking for
- Estudiante de Turismo, Hotelería, Protocolo o áreas afines con posibilidad de firmar convenio.
- Nivel alto de español e inglés (otros idiomas son un plus).
- Vocación de servicio, habilidades comunicativas y actitud positiva.
- Capacidad de organización y trabajo en equipo.
Pay & benefits
What you'll get
- Incorporación en un hotel referente dentro de la marca Meliá Hotels International.
- Formación práctica de la mano de profesionales del sector.
- Un entorno dinámico, multicultural y orientado al servicio.
- Posibilidad de continuar tu carrera dentro del grupo, según desempeño y vacantes disponibles.
About Meliá Hotels
Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.
Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.
- Industry
- Hotels
- Founded
- 1956
- Employees
- 40,000–50,000
- Headquarters
- Palma de Mallorca, Spain
- In Spain
- Palma de Mallorca, Madrid, Barcelona and 17 more
- Website
- melia.com
Good to know if you are moving
- Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
- The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
- As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
- The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
- Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.
In their own words
Additional information
At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.
Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.
To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".
If you want to be "Very Inspiring People",
Additional information
En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.
Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.
Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.
Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".
Si quieres ser "Very Inspiring People",
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