Guest Experience Intern

During your internship, you will collaborate with the team on tasks such as:

• Personalized guest service: resolving doubts, supporting special requests, and anticipating their needs.
• Management of the customer experience from arrival to departure.
• Escorting and welcoming VIP clients and groups.
• Review and monitoring of quality standards in different areas of the hotel.
• Incident management and follow-up to ensure their correct resolution.
• Collection and analysis of feedback from customers through surveys and online platforms.
• Support in the organization of special details (amenities, celebrations, anniversaries, etc.).
• Collaboration with other departments (reception, F&B, housekeeping) to guarantee an integrated experience.
• Preparation of reports and briefings regarding customer satisfaction.

• Internship period adaptable according to academic agreement.
• Rotating schedule according to the operational needs of the department.

Join our talent community and develop your career with opportunities designed for people eager to grow, just like you.

Discover some of the benefits we offer you:

Learning Paths: You will have a clear plan from day one, with welcome sessions, follow-up, and feedback to help you acquire new skills and prepare for your professional future.

IDEAL Talent: We identify and develop the best-performing interns to offer them the best career paths within the company. In addition, you will be able to access new opportunities within Meliá, such as our Graduate programs, designed to train the company's future leaders.

Global and diverse environment: Enjoy a multicultural atmosphere where every day is an opportunity to learn, share, and take on new challenges.

Are you passionate about the world of hospitality and motivated to create memorable experiences for guests? At Meliá Palma Marina, we are looking for students of Tourism, Hospitality, or similar fields who wish to complete their internships in our Guest Experience Department, a key area for ensuring excellence during our guests' stay.

• Joining a flagship hotel within the Meliá Hotels International brand.
• Practical training at the side of industry professionals.
• A dynamic, multicultural, and service-oriented environment.
• Possibility to continue your career within the group, depending on performance and available vacancies.

• Student of Tourism, Hospitality, Protocol, or related fields with the possibility of signing an internship agreement.
• High level of Spanish and English (other languages are a plus).
• Vocation for service, communication skills, and a positive attitude.
• Organizational skills and ability to work in a team.

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People",